Office Assistant

City of Chesapeake Virginia; Chesapeake (VA); Hybrid; USD 21,000 - 24,000; Part time

Job summary

City of Chesapeake invites applications for an Office Assistant to support the Customer Call Center operations in Chesapeake, VA. The role focuses on handling customer inquiries by phone, email, and system requests, and dispatching work orders and service requests for city facilities.

The ideal candidate has a high school diploma, at least six months of administrative support experience, and a valid driver's license. The position is part-time (25 hours/week) with shifts mornings or afternoons.

Qualifications

• Requires high school diploma or GED / HSE.
• Six months of full-time equivalent experience in administrative support.
• Valid driver’s license in compliance with City driving standards.

Responsibilities

• Respond to customer requests by phone, email, and system generated requests, dispatches and processes through to completion.
• Serve as a point of contact for inquiries regarding city facilities maintenance and repairs.
• Enter, update and edit data in the computer system using specialized software.
• Gather detailed customer information to ensure accurate work orders and dispatching to appropriate personnel.
• Dispatch work orders and related logistics to field personnel by phone or email.
• Assist with year-end reporting requirements and maintain customer service databases.

Skills

Customer service

Data entry

Administrative support

Education

High school diploma

Tools

Microsoft Office

Job description

Please see Special Instructions for more details.

Please specify whether employment was Part Time or Full Time for each job listed on your application and resume.

Position Information

Working Title of Vacant Position

Working Title of Vacant Position Office Assistant

Job Type

Job Type Part Time

Posting Type

Posting Type Public

Number of Vacancies

Number of Vacancies 2

Department

Department CUSTOMER CONTACT CENTER

Division

Division CUSTOMER CONTACT CENTER

Requisition Number

Requisition Number 2026479

Number of hours worked per week

Number of hours worked per week 25

Work Schedule

Shift A: Monday – Friday 8am – 1pm
Shift B: Monday – Friday 12pm – 5pm

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Work Site Location

Work Site Location Chesapeake, VA

Position Driving Requirement

Position Driving Requirement O - Occasional

Pay Grade

Pay Grade GE01

Pay Basis

Advertised Salary

Starting Rate: $16.93

Actual starting rate depends on education and relevant experience.

Job Description

Seeking an experienced customer service advocate to serve as a member of the Customer Call Center Team. This position primarily supports call center operations, by responding to a variety of customer service requests by phone, email, and system generated requests, dispatches and processes through to completion, various internal and external requests for city facility maintenance and repairs. Serves as a point of contact for inquiries regarding maintenance throughout the City of Chesapeake, as well as other customer service opportunities. Tasks include but are not limited to:

• Provides excellent internal and external customer service that meets the expectations of the City’s Customer Service Initiative, while following set standards for providing customer service for the customer call center. Answers multi-line communication system, using specialized computer software and phone system, directs caller to appropriate personnel, department or informational system, records and relays various messages.
• Communicates with internal and external customers in person, by phone and email to exchange information and provide logistics for a variety of customer service and work order requests regarding the maintenance and repairs of grounds and facilities located throughout the city.
• Performs data entry, entering, updating and editing data into a computer system using specialized software.
• Obtains detailed customer information to maintain accuracy in processing work orders and dispatching work to appropriate personnel. Works closely with City employees from various departments and other outside agencies daily. Receives, relays and or resolves citizen concerns.
• Dispatches work orders and related logistics to field personnel by phone or email.
• Compiles information from various sources. Assists with year-end reporting requirements. Maintains customer service databases and generates reports.
• Performs other routine office tasks, such as typing, filing, scanning, copying, and computer use. Operates various types of office equipment.
• Reviews reports, records, forms and other data for accuracy and completeness. Maintains forms, work orders, and communications.
• Provides clerical support and assists with special projects for other areas of the department as needed.

Required Qualifications

Vocational/Educational Requirement: Requires high school diploma or GED / HSE .

Experience: In addition to satisfying the vocational/education standards, this class requires a minimum of six months of full-time equivalent experience in administrative support.

Special Certifications and Licenses: Requires a valid driver’s license in compliance with City driving standards .

Special Requirement(s): Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

1 year of Full Time equivalent experience

Job Open Date

Job Open Date 10/14/2026

Job Close Date

Job Close Date 10/21/2026

Open Continuous No

Special Instructions to Applicants

Please specify whether employment was Part Time or Full Time for each job listed on your application and resume.

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands

Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

Physical Demands

C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

Standing

Standing Occasionally- Up to 1/3 of the time.

Sitting

Sitting Continuously- 2/3 or more of the time.

Walking

Walking Occasionally- Up to 1/3 of the time.

Lifting

Lifting Rarely- Less than 1 hour per week.

Lifting Amount

Lifting Amount Exerting up to 20 lbs

Carrying

Carrying Rarely- Less than 1 hour per week.

Carrying Weight

Carrying Weight Exerting up to 20 lbs

Pushing/Pulling

Pushing/Pulling Rarely- Less than 1 hour per week.

Pushing/Pulling Weight

Pushing/Pulling Weight Exerting up to 20 lbs

Reaching

Reaching Occasionally- Up to 1/3 of the time.

Handling

Handling Occasionally- Up to 1/3 of the time.

Fine Dexterity

Fine Dexterity Occasionally- Up to 1/3 of the time.

Kneeling

Kneeling Rarely- Less than 1 hour per week.

Crouching

Crouching Rarely- Less than 1 hour per week.

Bending

Bending Occasionally- Up to 1/3 of the time.

Twisting

Twisting Occasionally- Up to 1/3 of the time.

Climbing

Climbing Rarely- Less than 1 hour per week.

Balancing

Balancing Occasionally- Up to 1/3 of the time.

Vision

Vision Continuously- 2/3 or more of the time.

Hearing

Hearing Continuously- 2/3 or more of the time.

Talking

Talking Continuously- 2/3 or more of the time.

Foot Controls

Foot Controls Rarely- Less than 1 hour per week.

Machines, Tools, Equipment and Work Aids Used

Standard office equipment, phone, and computer

Protective Equipment Required

Any PPE required by the equipment in use.

Health and Safety

D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Mechanical Hazards

Mechanical Hazards S = Seasonally

Chemical Hazards

Chemical Hazards S = Seasonally

Electrical Hazards

Electrical Hazards M = Several Times Per Month

Fire Hazards

Fire Hazards S = Seasonally

Explosives

Explosives N = Never

Communicable Diseases

Communicable Diseases N = Never

Physical Danger or Abuse

Physical Danger or Abuse N = Never

Other

If Other, Description

D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Dirt and Dust

Dirt and Dust S = Seasonally

Extreme Temperatures

Extreme Temperatures S = Seasonally

Noise and Vibration

Noise and Vibration W = Several Times Per Week

Fumes and Odors

Fumes and Odors S = Seasonally

Wetness/Humidity

Wetness/Humidity S = Seasonally

Darkness or Poor Lighting

Darkness or Poor Lighting S = Seasonally

Primary Work Location

Non-Physical Demands

C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

Time Pressures

Time Pressures Occasionally- Up to 1/3 of the time.

Emergency Situations

Emergency Situations Occasionally- Up to 1/3 of the time.

Frequent Change of Tasks

Frequent Change of Tasks Occasionally- Up to 1/3 of the time.

Irregular Work Schedule/Overtime

Irregular Work Schedule/Overtime Occasionally- Up to 1/3 of the time.

Performing Multiple Tasks Simultaneously

Performing Multiple Tasks Simultaneously Frequently- From 1/3 to 2/3 of the time.

Working Closely with Others as Part of a Team

Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time.

Tedious or Exacting Work

Tedious or Exacting Work Occasionally- Up to 1/3 of the time.

Noisy/Distracting Environment

Noisy/Distracting Environment Occasionally- Up to 1/3 of the time.

Other

If Other, Description

Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

Must be able to work independently

Professional References

Professional References

Please provide contact information for professional references.

Minimum Requests 0

Maximum Requests 4

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you possess a valid driver's license and a driving record that is in compliance with the City's Driving Standards? Please review position requirements for details.
  • Yes
  • No