Part-Time Cart & Loading Associate — Customer Service

Ikea Ab; Schaumburg (IL); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Generous paid time off

WiselyPay - early access to earned W-2

Parental leave

Co-worker discount

Retirement and bonus plans

Dental and vision plans

Health insurance

Job summary

IKEA in Schaumburg, IL is seeking a part-time Customer Relations role focused on loading/unloading tasks and helping customers in a busy retail environment. You will help keep the loading zone clean, stock shopping tools, and assist with returns, exchanges, and order pickups. This position requires outdoor duties up to 50% of the time and lifting up to 50lbs.

Background check may be required. The role is hourly and part-time, with weekend availability and opportunities to contribute to an

Responsibilities

• Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.
• Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.
• Ensure physical shopping tools are filled at closing.
• Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.
• Address customer needs, resolve issues independently, escalate when needed.
• Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
• When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience.
• When supporting in Returns, ensure products and equipment are properly staged.
• When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Job description

IKEA in Schaumburg, IL is seeking a part-time Customer Relations role focused on loading/unloading tasks and helping customers in a busy retail environment. You will help keep the loading zone clean, stock shopping tools, and assist with returns, exchanges, and order pickups. This position requires outdoor duties up to 50% of the time and lifting up to 50lbs.

Background check may be required. The role is hourly and part-time, with weekend availability and opportunities to contribute to an