Retail Carts & Customer Care Associate - Benefits Eligible

Ikea Ab; Palo Alto (CA); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Paid time off

Holiday pay

Parental leave

Tuition discount

Retirement plan

Co-worker discount

Meal deal

Referral bonus

Pet insurance

Job summary

IKEA Palo Alto is seeking an hourly Part-time Associate to support loading/unloading, keep the loading zone and shopping tools stocked, and help customers with a friendly, efficient service. You will assist in returns, exchanges, Click & Collect, and FSHO tasks, while upholding our culture of inclusivity and a positive, welcoming environment for coworkers and visitors alike.

You will actively listen to customer needs, resolve issues, and contribute to safe, clean store operations across shifts

Qualifications

• Physical Demands: Lifting up to 50lbs and walking frequently.
• Working Conditions: Outdoor 50% of the time.

Responsibilities

• Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.
• Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.
• Ensure physical shopping tools are filled at closing.
• Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.
• Address customer needs, resolve issues independently, escal…
• Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
• When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience.
• When supporting in Returns, ensure products and equipment are properly staged.
• When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Job description

IKEA Palo Alto is seeking an hourly Part-time Associate to support loading/unloading, keep the loading zone and shopping tools stocked, and help customers with a friendly, efficient service. You will assist in returns, exchanges, Click & Collect, and FSHO tasks, while upholding our culture of inclusivity and a positive, welcoming environment for coworkers and visitors alike.

You will actively listen to customer needs, resolve issues, and contribute to safe, clean store operations across shifts