Cart & Customer Care Associate (Part-Time)

IKEA; Hicksville (NY); On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

Paid time off

WiselyPay

Parental leave

KinderCare discount

Retirement plans

Co-worker discount

Meal deal

Referral bonus

Pet insurance

Education assistance

Safety shoes

Job summary

IKEA Hicksville is seeking a friendly part-time Customer Relations Associate to assist with car loading/unloading, stock and tool maintenance, and various customer service tasks. The role includes supporting Exchanges, Returns, and Click & Collect, while ensuring a positive experience for shoppers in a busy store environment.

You will work 12–20 hours weekly, including some evenings and weekends, with an hourly rate of $19.50.

Qualifications

• Physical Demands: Lifting up to 50lbs.
• Outdoor work 50% of the time.

Responsibilities

• Provide friendly and efficient car loading and/or unloading services.
• Ensure all shopping tools are stocked and maintained.
• Fill shopping tools at closing.
• Monitor condition of tools and report IT issues.
• Address customer needs and resolve issues.
• Support in other customer service areas such as Exchanges & Returns, Click & Collect as needed.
• Provide customers with a simple handout experience when supporting in Full Serve Hand Out (FSHO).
• Ensure products and equipment are staged properly during Returns.
• Create positive order handoff experiences for Click & Collect.
• Contribute to IKEA culture and diversity.

Skills

Customer service

Teamwork

Job description

IKEA Hicksville is seeking a friendly part-time Customer Relations Associate to assist with car loading/unloading, stock and tool maintenance, and various customer service tasks. The role includes supporting Exchanges, Returns, and Click & Collect, while ensuring a positive experience for shoppers in a busy store environment.

You will work 12–20 hours weekly, including some evenings and weekends, with an hourly rate of $19.50.