Cart & Loading Specialist — Customer Service

IKEA; Bolingbrook (IL); On-site; USD 20,000 - 28,000; Full time

Job summary

IKEA Bolingbrook is seeking a customer-focused team member to assist with loading/unloading, stocking shopping tools, and ensuring tools are ready for business hours. You will support exchanges, returns, and Click & Collect while upholding the IKEA culture and commitment to great service for all visitors.

The role involves handling physical tasks, outdoor work, and collaboration with diverse teammates. A positive attitude and reliability are essential to help create a welcoming, efficient

Qualifications

• Physical Demands: Lifting up to 50lbs and walking frequently.
• Working Conditions: Outdoor 50% of the time.

Responsibilities

• Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.
• Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.
• Ensure physical shopping tools are filled at closing.
• Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.
• Address customer needs, resolve issues independently, elevate matters to a manager when needed.
• Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.
• When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience.
• When supporting in Returns, ensure products and equipment are properly staged.
• When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Job description

IKEA Bolingbrook is seeking a customer-focused team member to assist with loading/unloading, stocking shopping tools, and ensuring tools are ready for business hours. You will support exchanges, returns, and Click & Collect while upholding the IKEA culture and commitment to great service for all visitors.

The role involves handling physical tasks, outdoor work, and collaboration with diverse teammates. A positive attitude and reliability are essential to help create a welcoming, efficient