Part-Time Cannabis Call Center Agent | Flexible Hours

Savvyherb; Springfield (IL); Hybrid; USD 22,000 - 30,000; Part time

Benefits offered by this job

Flexible schedules

Employee discount

Swag

Job summary

Ascend Wellness Holdings invites applications for a Part-Time Dispensary Associate in the Call Center, based in Springfield, Illinois. The role supports customers via phone, chat, and video, with a 15–29 hour weekly schedule and emphasis on accuracy and service quality.

Ideal candidates have 2+ years in a call center, familiarity with cannabis industry regulations, and proficiency in Zendesk, Calendly and Zoom, plus MS Office. AWH values flexibility, customer focus, and team collaboration.

Qualifications

• 2+ years of experience in call center or contact center environment
• Experience with call center technology and trends
• Knowledge of cannabis industry and healthcare settings is preferred
• Must be able to obtain and maintain compliance with state cannabis regulations
• Proficient with Microsoft Office Suite (Word, Excel, Outlook)

Responsibilities

• Answer inbound calls, chats and schedule outbound video consultations for patients and customers
• Stay up to date on call center trends, market trends and industry developments
• Handle up to 200+ inbound calls daily in a high-volume, fast-paced environment
• Respond promptly to patient/customer needs and meet commitments

Skills

Call center experience

Call center technology

Cannabis industry knowledge

Microsoft Office Suite

Customer service

Education

High school diploma or GED

Tools

Zendesk

Calendly

Zoom

Job description

Ascend Wellness Holdings invites applications for a Part-Time Dispensary Associate in the Call Center, based in Springfield, Illinois. The role supports customers via phone, chat, and video, with a 15–29 hour weekly schedule and emphasis on accuracy and service quality.

Ideal candidates have 2+ years in a call center, familiarity with cannabis industry regulations, and proficiency in Zendesk, Calendly and Zoom, plus MS Office. AWH values flexibility, customer focus, and team collaboration.