Call Center Associate-PT (Adams St)

Savvyherb; Springfield (IL); Hybrid; USD 22,000 - 30,000; Part time

Benefits offered by this job

Flexible schedules

Employee discount

Swag

Job summary

Ascend Wellness Holdings invites applications for a Part-Time Dispensary Associate in the Call Center, based in Springfield, Illinois. The role supports customers via phone, chat, and video, with a 15–29 hour weekly schedule and emphasis on accuracy and service quality.

Ideal candidates have 2+ years in a call center, familiarity with cannabis industry regulations, and proficiency in Zendesk, Calendly and Zoom, plus MS Office. AWH values flexibility, customer focus, and team collaboration.

Qualifications

• 2+ years of experience in call center or contact center environment
• Experience with call center technology and trends
• Knowledge of cannabis industry and healthcare settings is preferred
• Must be able to obtain and maintain compliance with state cannabis regulations
• Proficient with Microsoft Office Suite (Word, Excel, Outlook)

Responsibilities

• Answer inbound calls, chats and schedule outbound video consultations for patients and customers
• Stay up to date on call center trends, market trends and industry developments
• Handle up to 200+ inbound calls daily in a high-volume, fast-paced environment
• Respond promptly to patient/customer needs and meet commitments

Skills

Call center experience

Call center technology

Cannabis industry knowledge

Microsoft Office Suite

Customer service

Education

High school diploma or GED

Tools

Zendesk

Calendly

Zoom

Job description

• Ascend Wellness Holdings in Springfield-Adams St, IL is hiring a Part-Time Dispensary Associate for the Call Center
• The job requires working between 15-29 hours a week and involves answering calls, chats, and scheduling consultations
• Job requirements include 2+ years of call center experience, knowledge of call center technology, and familiarity with cannabis industry
• Ascend Wellness Holdings is a vertically integrated cannabis company with assets in multiple states, committed to providing quality products and customer-focused experience

AWH is a U.S. multi-state operator in seven states including Illinois, Michigan, Massachusetts, New Jersey, Pennsylvania, Ohio, and Maryland.

Ascend Wellness Holdings (AWH) is looking to hire a Part-Time Dispensary Associate for the Call Center!

Are you someone who is personable, friendly, adapt in a fast-paced atmosphere and has a team player mentality? Do you have experience working with high volume calls in call center or office setting? Would you like to advance your retail career with a company that values both its employees and the community? If so, please read on!

We offer great perks, including flexible schedules, a generous employee discount and swag. If this sounds like the right retail opportunity with a cannabis dispensary for you.

JOB SUMMARY

The Call Center Associate reports directly to the Call Center Manager and ensures our customers and patients receive accurate information and excellent customer service via phone, chat, or video.

Part Time Dispensary Associate - Call Center works between 15-29 hours a week.

PRIMARY RESPONSIBILITIES

• Answer inbound calls, chats and schedule outbound video consultations for patients and customers
• Stay up to date on call center trends, market trends and other industry specific developments
• Proven ability to work in a stressful and demanding environment that receives up to 200+ inbound calls daily
• Proven ability to handle difficult or emotional situations, respond promptly to patient/customer needs, responds to requests for service and assistance, and meet commitments

JOB REQUIREMENTS

• High school diploma or general education degree (GED), associate degree or higher preferred
• 2+ years of experience in call center or contact center environment
• Experience working with medical cannabis or healthcare organizations is preferred
• Experience with call center trends and technology, such as Zendesk, Calendy, Zoom, etc.
• Must have knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint
• Cannabis experience required
• Must be at least 21 years of age
• Positive attitude, team player and strong work ethic
• Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures
• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
• Must be able to obtain and retain a Registered Agent Card issued by the state of operation
• Must have excellent organization and time management skills
• Must be focused and detail oriented
• Must be able to communicate clearly and effectively

Company Overview

Ascend Wellness Holdings, Inc. ("AWH") is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio and Pennsylvania. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. We are looking to build a world-class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution. We are committed to improving the quality of our patient's lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs. When it comes to customer service experience, our dispensaries will set a new standard of excellence, emphasizing health and wellness by a highly knowledgeable team. A team that is committed to our values, our people, and our communities; we are looking for people who are inspired by our vision and stay dedicated to our mission as we continuously expand.

EEO Statement

Ascend Wellness Holdings, Inc. ("AWH") and its subsidiaries is an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.