Part-Time Campus IT Support Assistant — Helpdesk & Setup

City University of New York; New York (NY); Presencial; USD 34.000 - 38.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Pension plan

Tax-Deferred Savings Plans

Health benefits

Descripción de la vacante

Medgar Evers College, part of the City University of New York (CUNY) system, is seeking an IT Support Assistant to provide in-person technical support for routine hardware, software, and connectivity issues in Windows and macOS environments.

The role involves assisting faculty, staff, students, and other technology users, coordinating with IT staff to resolve problems, and supporting setup and maintenance of computing equipment across classrooms and labs.

Formación

• High School Diploma, G.E.D., or equivalent.
• Eighteen months of related full-time work experience or equivalent.
• Demonstrated English Language proficiency.
• A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

Responsabilidades

• Provide in-person technical support to faculty, staff, students, and other technology users, assisting with routine hardware, software, and connectivity issues in Microsoft Windows and macOS environments.
• Communicate with technology users and IT staff to understand, identify, document, and resolve technical problems, escalating issues when appropriate.
• Operate, transport, install, configure, and adjust computers, peripherals, and other related technology equipment.
• Assist with the setup, testing, deployment, and maintenance of computing equipment in faculty and staff offices, general-use computer labs, classrooms, and public areas.
• Perform basic troubleshooting and simple repairs of computers, peripherals, and related technology equipment.
• Assist with the installation and configuration of operating systems, software applications, updates, and standard desktop configurations.
• Maintain accurate records of equipment, support activities, troubleshooting steps, and resolutions in the ticketing system and knowledge base.
• Assist with technology refreshes, equipment replacements, software updates, and other routine IT projects as assigned.
• Follow established Client Services procedures, workplace safety practices, and guidelines for the proper use, handling, and care of IT equipment and tools.
• Perform other related duties as assigned by the OIT Client Services Manager or Director.

Educación

High School Diploma, G.E.D., or equivalent

Descripción del empleo

Medgar Evers College, part of the City University of New York (CUNY) system, is seeking an IT Support Assistant to provide in-person technical support for routine hardware, software, and connectivity issues in Windows and macOS environments.

The role involves assisting faculty, staff, students, and other technology users, coordinating with IT staff to resolve problems, and supporting setup and maintenance of computing equipment across classrooms and labs.