On-Site IT Support Specialist | Help Desk & Tech Ops

The City University of New York; New York (NY); On-site; USD 51,000 - 58,000; Full time

Job summary

The City University of New York is seeking an IT Support Assistant at Lehman College. This is a fully in-person role where you will assist with routine computing and communications tasks, support service desks, and help maintain equipment on campus.

You will work with a team to resolve issues, document problems, and communicate effectively with students, faculty, and staff. A high school diploma and IT-related experience are required; a degree is preferred.

Qualifications

• High School Diploma or equivalent.
• 18 months of related full-time work experience or eighteen college credits in IT.
• Demonstrated English language proficiency.
• Motor Vehicle Driver's license may be required for some positions.

Responsibilities

• Operate, transport, adjust and configure computing equipment.
• Communicate with users to understand and resolve problems.
• Perform simple repairs to computing equipment.

Skills

Customer service

Communication

Analytical skills

Multi-tasking

Education

High School Diploma

IT degree preferred

Tools

CUNYfirst

Brightspace/Blackboard

MS Office 365

Zoom

ServiceNow/Track-IT

Oracle Manage Access

Lehman 360

Qless

Chatbot

Job description

The City University of New York is seeking an IT Support Assistant at Lehman College. This is a fully in-person role where you will assist with routine computing and communications tasks, support service desks, and help maintain equipment on campus.

You will work with a team to resolve issues, document problems, and communicate effectively with students, faculty, and staff. A high school diploma and IT-related experience are required; a degree is preferred.