Part-Time Café Shift Lead - Growth & Perks

Alfred; Los Angeles (CA); On-site; USD 26,000 - 36,000; Part time

Benefits offered by this job

Free shift drinks

Employee discounts

Growth opportunities

Therapy membership reimbursement

Job summary

Alfred is hiring a Part-Time Shift Lead for the Beverly & Martel location. You’ll support daily cafe operations, lead hospitality standards, coach team members, and help ensure quality and service during busy shifts.

Responsibilities include customer service, cafe operations, and compliance, with opportunities for growth. Previous cafe experience is preferred; you’ll work on-site, earn $19.42 per hour plus tips, and be part of a collaborative, fast-paced team.

Qualifications

• Previous cafe, coffee, or restaurant experience preferred, but not required.
• Passion for hospitality and creating exceptional guest experiences.
• Strong communication, leadership, and interpersonal skills.
• Ability to thrive in a fast-paced, team-oriented environment while maintaining composure under pressure.
• Positive attitude, strong work ethic, and willingness to learn and grow.
• Flexibility to attend occasional trainings or team meetings outside of regularly scheduled shifts.
• Maintain reliable attendance and consistent availability, including a minimum commitment of three shifts per week.
• Full-time employees must maintain an average of 30 hours per week to retain full-time status.

Responsibilities

• Lead by example in delivering exceptional hospitality and upholding Alfred service standards at all times.
• Provide confident, solutions-oriented leadership during shifts to ensure smooth and efficient cafe operations.
• Create a welcoming environment for guests while serving as a role model for customer engagement and professionalism.
• Address guest questions, concerns, and escalated situations thoughtfully and in alignment with Alfred Hospitality standards.
• Maintain a strong understanding of all cafe offerings, including beverages, food items, and service standards, while supporting team knowledge and development.
• Foster a collaborative, team-oriented culture built on accountability, communication, and recognition.
• Support onboarding and training efforts through coaching, feedback, and reinforcement of operational standards.
• Develop barista product knowledge, including coffee and tea origins, flavor profiles, and preparation techniques.
• Build strong relationships with team members by understanding individual motivations, strengths, and opportunities for growth.
• Assist management with staffing support, floor coverage adjustments, and shift flow decisions.
• Delegate responsibilities effectively and ensure tasks are completed accurately and efficiently.
• Support performance accountability and policy adherence in partnership with management.

Skills

Customer service

Hospitality

Leadership

Communication

Tools

POS system

Job description

Alfred is hiring a Part-Time Shift Lead for the Beverly & Martel location. You’ll support daily cafe operations, lead hospitality standards, coach team members, and help ensure quality and service during busy shifts.

Responsibilities include customer service, cafe operations, and compliance, with opportunities for growth. Previous cafe experience is preferred; you’ll work on-site, earn $19.42 per hour plus tips, and be part of a collaborative, fast-paced team.