Part-Time Box Office & Ticketing Specialist

Tivoli Theatre Foundation, Inc.; Chattanooga (TN); Hybrid; USD 19,000 - 25,000; Part time

Job summary

The Tivoli Theatre Foundation in Chattanooga, TN seeks a Part-Time Box Office Attendant to support ticket sales across in-person, phone, and online channels using Ticketmaster.

You'll reconcile daily sales, assist customers, and maintain clean front counters, shadow boxes, and displays while providing a welcoming experience. Scheduling includes daytime, evenings, weekends and holidays as needed.

Qualifications

• High School Diploma required.
• Minimum 1 year in customer service.
• Experience with events/venue ticketing platform preferred.
• Knowledge of cash handling and accuracy is required.
• Proficient with Windows-based programs.

Responsibilities

• Assist customers with ticket purchases over the phone, in person, and support online sales.
• Reconcile daily/nightly ticket sales.
• Provide a positive, welcoming first impression to customers.
• Respond to requests and problems with knowledge of Tivoli Theatre Foundation shows, policies, and services.
• Deliver quality customer service to walk-in customers, calls, or emails.
• Keep information, display cases, and counters organized and up-to-date.
• Learn Gift Shop merchandise and assist with gift shop mail orders.

Skills

Customer service

Attention to detail

Cash handling

Communication

Education

High School Diploma

Tools

Ticketmaster

Job description

The Tivoli Theatre Foundation in Chattanooga, TN, is looking for a Part-Time Box Office Attendant.

Days/Hours: Variable schedule including daytime, evening, weekend, and holiday hours as needed. Monday – Friday 10:00-2:00, and show days as needed.

Position Type: Part-Time

ESSENTIAL JOB FUNCTIONS

Assist customers’ purchase of tickets over the telephone, in person, and support online ticket sales using the Ticketmaster ticketing software.

Reconcile daily/nightly ticket sales.

Present a positive and welcoming first impression to customers.

Provide customers with appropriate responses to requests/problems, using knowledge of Tivoli Theatre Foundation shows, policies, & services.

Provide quality customer service to walk-in customers, phone calls, or e-mail.

Update posted information and keep shadow boxes, display cases, marketing displays, mailing list sign up area, and front counters clean and organized.

Gain knowledge of Gift Shop Merchandise, support merchandise sales, and assist with gift shop mail orders.

Meet obligations of position by completing other activities as required.

This position may work from the Tivoli Theatre, Walker Theatre, or at the Soldiers & Sailors Memorial Auditorium at various times.

REQUIRED QUALIFICATIONS

Minimum education level: High School Diploma.

Minimum of 1 year in customer service.

Previous experience working in events and on a venue ticketing platform preferred.

Attention to detail is a MUST.

Must have knowledge of cash handling.

Ability to remain pleasant during challenging situations.

Proficient in Windows-based computer programs.

Reliable transportation.

Ability to work efficiently with little or no supervision.

Hours: Position may be 10 - 25 hours per week. We are specifically looking for someone on Tuesdays and Thursdays with some weekdays on an occasional basis. Weekend and evening work required. Schedule set by Box Office Manager. Any absences or leaves must be approved by the Box Office Manager.

Compensation: $16 per hour depending upon experience and skills.

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Tivoli Theatre Foundation is an Equal Opportunity Employer.

We value diversity and inclusion in our workforce.