Part-Time Box Office & Guest Services

Mdarts; Maryland; On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Sick and Safe leave

401K available after 12 months (up to

5% match, no vesting)

Job summary

The Glen Echo Park Partnership for Arts and Culture is seeking a part-time Box Office Assistant to handle ticket sales, inquiries, and group bookings on-site. This role requires strong customer service, data entry, and familiarity with ticketing platforms to ensure smooth daily operations.

Shifts are typically daytime with occasional evenings or weekends, and the role includes handling cash deposits, reconciling sales, and providing information about performances and events across the park.

Qualifications

• Prior ticket sales experience strongly preferred.
• Superb customer service skills and ability to represent the Partnership professionally.
• Strong data entry and computer skills.
• Proficiency with Microsoft Office Suite, Google Suite, email and internet use.
• Strong written and verbal communication skills.
• Must be able to speak, write, and understand English fluently.
• Strong organizational skills with attention to detail.
• Ability to multitask in a fast-paced environment.
• Experience managing and reconciling sales receipts, cash and digital preferred.
• Ability to work independently and be punctual for scheduled hours.

Responsibilities

• Answer in-person, phone and email inquiries about performances, tickets, and group sales.
• Process online, phone, and in-person ticket sales including special requests.
• Facilitate group sales and visits to the Park, assist with ticket sales and provide information.
• Check guests in during will call, process in-person sales, distribute tickets/wristbands, and monitor inquiries.
• Coordinate and book field trips and birthday party orders as directed by the Box Office Manager.
• Reconcile cash and online ticket sales, prepare cash deposits, and provide daily sales breakdown.
• Execute opening and closing procedures.
• Communicate with performance and event staff to ensure the best experience for the audience.
• Have knowledge of Park performances, policies, and services and answer questions courteously.
• Provide quality customer service in an inclusive, welcoming environment to all Park Patrons.
• Interface with Park presenters to provide information regarding bookings.
• Maintain a neat and organized working area.
• Perform other duties as assigned related to marketing.
• Navigate and use SimpleTix to process sales and exchanges.
• Enter data for performance attendance and statistics.
• Troubleshoot customer service issues and refer complex issues to manager.
• Train other staff on the ticketing system as needed.

Skills

Ticket sales experience

Customer service

Data entry

Microsoft Office

Google Suite

Verbal communication

Written communication

English fluency

Multitasking

Organizational skills

Education

High school diploma or equivalent

Two years customer service experience

Tools

SimpleTix

Microsoft Office

Google Suite

Job description

The Glen Echo Park Partnership for Arts and Culture is seeking a part-time Box Office Assistant to handle ticket sales, inquiries, and group bookings on-site. This role requires strong customer service, data entry, and familiarity with ticketing platforms to ensure smooth daily operations.

Shifts are typically daytime with occasional evenings or weekends, and the role includes handling cash deposits, reconciling sales, and providing information about performances and events across the park.