Part Time Bourbon Educator - Heaven Hill Bourbon Experience

Heaven Hill Brands; Bardstown (KY); Sur place; USD 17 000 - 25 000; Temps partiel

Résumé du poste

Heaven Hill Bourbon Experience in Bardstown, KY seeks a Part-Time Bourbon Educator to host guided walking tours and tastings, sharing product heritage and industry insights. Shifts are onsite, 3 days per week with alternating weekends, typically 8:45am–5:00pm or 11:45am–5:00pm on Sundays.

Responsibilities include escorting guests, answering questions, coordinating with retail duties, and researching topics to enhance commentary. Prior experience in customer service or education is preferred.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year previous customer service, education or related experience.
• Must be a minimum of 21 years old.
• Knowledge of customer service principles and processes.
• Knowledge of historical events and heritage culture.
• Excellent oral communication skills.
• Service orientation and willingness to help customers.
• Basic knowledge of Microsoft Office including Excel and Outlook.
• Ability to work in a team and be a self-starter.

Responsabilités

• Escort individuals or groups on sightseeing tours and tastings.
• Provide information about products, heritage and industry.
• Describe tour points of interest and respond to questions.
• Monitor activities for safety and regulations compliance.
• Provide directions and register visitors, issue badges.
• Distribute brochures and explain site processes and operations.
• Research site history and plan expeditions and commentary.
• Work in the retail store and perform light janitorial duties.
• All other duties as required.

Connaissances

Customer service

Education

Communication

Microsoft Office

Teamwork

Formation

High School Diploma

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Bourbon Educator - Heaven Hill Bourbon Experience

Bourbon Heritage Center G&A Specialist Bardstown, KY, US

This is a part-time onsite role at the Heaven Hill Bourbon Experience in Bardstown, KY. Standard hours are 8:45am - 5:00pm, Monday-Saturday and 11:45am-5:00pm Sunday. This position has a requirement to work 3 days per week and every other weekend (Saturday and Sunday).

What the Role Is

The Bourbon Educator is responsible for escorting individuals or groups on sightseeing tours at the Heaven Hill Bourbon Experience. This position is specifically responsible for hosting our guided walking tours and tastings while providing information about our products, heritage and industry.

How You Will Spend Your Time?

• Divulge information that keeps the guests focused on the topic of interest while highlighting the visual artifacts and other offerings.
• Describe tour points of interest to group members, and respond to questions
• Escort individuals or groups on sightseeing tours, or through places of interest such as public buildings, visitor centers, etc.
• Act as an educator by providing unique and important facts to inform the visitor’s curiosity.
• Monitor visitors’ activities to ensure compliance with establishment or tour regulations and safety practices
• Provide directions and other pertinent information to visitors
• Greet and register visitors, and issue any required identification badges or safety devices
• Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites
• Research various topics, including site history, environmental conditions, and client’s skills and abilities to plan appropriate expeditions, instruction, and commentary
• Select travel routes and sites to be visited based on knowledge of specific areas
• Working in our retail store and light janitorial duties
• All other duties as required

Who You Are…

• High School Diploma or equivalent required
• Minimum 1 year previous customer service, education or related experience
• Must be a minimum of 21 years old
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Knowledge of historical events and their causes, indicators, and effects on heritage and culture
• Excellent oral communication skills with the ability to talk to others to convey information effectively
• Service Orientation – actively looking for ways to help people
• Basic knowledge of Microsoft Office software including Excel and Outlook
• Ability to work in a team and be a self-starter

Valued but not Required Skills and Experience:

• Some college coursework completed
• Familiarity with bourbon knowledge and language

Physical Demands:
While performing duties of job, employee is occasionallyrequired to stand; walk; use hands and fingers to handle or feel objects and use computer; reach with hands and arms. Employee must occasionally lift and/or move up to 20 pounds.

Heaven Hill and its affiliates are committed to fostering a diverse workforce as an Equal Employment Opportunity company. We invite applications from candidates of all backgrounds, without regard to race, religion, color, sex, sexual orientation, natural origin, gender identity or expression, age, disability, veteran status or any other legally protected characteristic.