James B. Beam American Outpost Experience Ambassador

Suntory-Global-Spirits; Kentucky; Vor Ort; USD 35.000 - 50.000; Vollzeit

Zusammenfassung

Suntory Global Spirits is seeking an Experience Ambassador for their Clermont, KY distillery. In this role, you'll lead tours showcasing the bourbon-making process, host tastings, and provide exceptional customer service while sharing our rich heritage.

Ideal candidates will have a passion for bourbon, strong storytelling abilities, and outstanding communication skills. A Bachelor's degree and experience in hospitality are preferred. Join us to create memorable experiences for visitors!

Qualifikationen

• Exceptional presentation and storytelling abilities.
• A genuine passion for bourbon and Kentucky's heritage.
• Outstanding communication and interpersonal skills.
• Energetic and friendly personality with a strong work ethic.
• Ability to think quickly and handle various situations.
• Strong customer service mindset and dedication to teamwork.
• Ability to stand for extended periods and lift up to 44 lbs.
• Excellent command of the English language.

Aufgaben

• Lead immersive distillery tours showcasing the bourbon-making process.
• Host engaging tastings and educate guests about the bourbon portfolio.
• Provide top-notch customer service and answer questions.
• Manage tour groups for a smooth visitor experience.
• Welcome guests and manage check-in and bookings.

Kenntnisse

Presentation and storytelling abilities

Passion for bourbon

Communication skills

Customer service mindset

Ausbildung

Bachelor's degree or equivalent experience

Tools

Point of Sale (POS) systems

Microsoft applications

Jobbeschreibung

James B. Beam American Outpost Experience Ambassador (Clermont, KY)

At Suntory Global Spirits, we craft spirits of the highest quality and deliver brilliant experiences to people around the world. Suntory Global Spirits has evolved into the world's third largest leading premium spirits company ... where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit. Suntory Global Spirits is a place where you can come Unleash your Spirit by making an impact each and every day.

Are you passionate about bourbon, storytelling, and creating memorable experiences? Do you thrive in a fast-paced, engaging environment? If so, we have the perfect opportunity for you! Join the Jim Beam family as a Distillery Ambassador at our historic Clermont, KY distillery. As an Experience Ambassador, you'll be the face of Jim Beam, sharing our rich heritage and the art of bourbon-making with visitors from around the globe. You'll lead captivating tours, guide engaging tastings, and provide exceptional hospitality, all while immersing guests in the world of America's #1 bourbon. This role requires weekend and holiday availability.

What You'll Do:

Primary Responsibilities (Hospitality and Experiences)

• Lead immersive distillery tours: Guide visitors through the heart of our distillery, showcasing each stage of the bourbon-making process, from grain to glass, and sharing the legendary Beam family history.
• Host engaging tastings: Educate guests about our diverse bourbon portfolio through interactive tasting experiences at the American Outpost and within our retail store's tasting bar.
• Deliver exceptional hospitality: Provide top‑notch customer service, answering questions, offering recommendations, and ensuring every visitor has a positive and memorable experience.
• Manage visitor flow: Efficiently manage tour groups, ensuring a smooth and safe experience for all guests.
• Provide front desk support: Welcome guests, manage check‑in and bookings, and respond to inquiries with professionalism and enthusiasm.

Secondary Responsibilities (Retail and Events)

• Drive retail sales: Process transactions, manage inventory, and maintain attractive merchandise displays in our retail store.
• Support special events: Assist with on‑site and off‑site events, contributing to the overall success of our brand activations.
• Enhance our social media presence: Contribute to positive online reviews and social media engagement by providing outstanding visitor experiences.
• Contribute to daily operations: Assist with tasting setup/teardown, general facility maintenance, and other tasks as needed.

What You'll Bring to the Table:

• Exceptional presentation and storytelling abilities with a knack for educating and entertaining.
• A genuine passion for bourbon, whiskey, and Kentucky's rich cultural heritage.
• Outstanding communication and interpersonal skills, with the ability to connect with diverse audiences.
• A positive, energetic, and friendly personality with a strong work ethic.
• The ability to think quickly on your feet and handle various situations with professionalism and grace.
• A strong customer service mindset and a dedication to teamwork.
• The ability to stand for extended periods (up to 6 hours) and lift up to 44 lbs.
• Excellent command of the English language.

Bonus Points:

• Bachelor's degree or equivalent experience.
• Previous experience in the beverage alcohol industry, tourism, or hospitality.
• Experience with Point of Sale (POS) systems.
• Proficiency in Microsoft applications.
• Bilingual skills.
• Bartending experience or CDL certification.

The Work Environment:

This role involves moderate lifting and carrying (15-44 lbs), standing for extended periods, walking, and working in both indoor and outdoor environments. You may encounter varying temperatures, humidity, and uneven walking surfaces. The work environment also involves working around machinery with moving parts.

At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.