Customer Service Representative Best Mexican Foods Distributor

Legacy Food Group; Town of Chester (NY); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Dental insurance

Vision insurance

FSA/HSA

Life and disability insurance

Paid time off

Job summary

Best Mexican Foods in the Town of Chester, NY, is seeking a motivated bi-lingual Customer Service Representative to process orders, resolve inquiries, and support sales and operations teams.

You will coordinate with warehouse and logistics to ensure timely fulfillment, maintain CRM records, and generate routine reports. 5-day work week with some Sunday availability; $22/hour. Fluency in Spanish and English required; high school diploma required; associate degree preferred.

Qualifications

• 1-3 years of customer service experience required.
• Fluent in Spanish and English.
• Proficiency in Microsoft Office Suite and CRM systems.
• Food service or distribution industry experience preferred.

Responsibilities

• Process orders via phone, email, or online systems.
• Verify pricing, product availability, and delivery schedules.
• Respond to inquiries about products, services, and deliveries.
• Resolve complaints and escalate complex issues to management.
• Coordinate with warehouse, transportation, and sales teams.
• Maintain accurate records of customer interactions and transactions in CRM systems; prepare reports.

Skills

Bilingual Spanish/English

Customer service

CRM proficiency

MS Office proficiency

Education

High school diploma

Associate degree preferred

Tools

MS Office Suite

CRM systems

Job description

Best Mexican Foods is looking for a motivated, bi-lingual (Spanish/English) and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional service to customers by processing orders, resolving inquiries, and supporting sales and operations teams. This role ensures accurate and timely communication to maintain customer satisfaction and operational efficiency.

Order Management

• Process customer orders accurately via phone, email, or online systems.

• Verify pricing, product availability, and delivery schedules.

Customer Support

• Respond promptly to inquiries regarding products, services, and deliveries.

• Resolve complaints and escalation complex issues to management when necessary.

Coordination & Communication

• Collaborate with warehouse, transportation, and sales teams to ensure timely fulfillment.

• Communicate changes or delays to customers proactively.

Documentation & Reporting

• Maintain accurate records of customer interactions and transactions in CRM systems.

• Prepare daily or weekly reports as required.

Work Schedule: 5 days per week, generally Monday through Friday, with some Sunday availability.

Pay: $22 per hour

• High school diploma required; associate degree preferred.
• 1-3 years of customer service experience required; food service or distribution industry experience preferred.
• Fluent in Spanish and English required.
• Proficiency in Microsoft Office Suite and CRM systems.
• Must be eligible to work in the United States.

• 401(k) with company match
• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending account and Health Savings Account
• Life and disability insurance
• Paid time off