Part-Time Bilingual Call Center Pro (Spanish) — Commission

Highlands Energy; Fresno (CA); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Commission

Job summary

Highlands Energy seeks a Bilingual Call Center Sales Associate for a part-time role in Fresno, CA. The position focuses on outbound calls to residential owners and renters, promoting programs, assessing eligibility, and scheduling appointments.

The ideal candidate is fluent in Spanish with customer service experience and strong communication skills. A High School diploma is required, and the role involves training and meeting KPIs.

Qualifications

• Bilingual in Spanish is REQUIRED.
• High School diploma or equivalent is REQUIRED.
• 1+ years of customer service experience is preferred.
• 1+ years of outbound calling experience is preferred.
• Strong written, verbal, and listening communication skills are essential.

Responsibilities

• Complete initial and ongoing training as per the Sales Representative Training Plan.
• Achieve assigned sales targets and KPIs to meet goals.
• Conduct outreach to residential housing owners, educating them about programs and services.
• Assess eligibility and gather documentation over the phone.
• Schedule consultations between residents and company specialists.
• Ensure appointment details are communicated to the specialist.
• Submit all required documentation accurately and timely.
• Maintain detailed records of interactions and issues.
• Attend training sessions and team meetings to enhance skills.
• Follow company policies and safety regulations.

Skills

Bilingual in Spanish

Customer service experience

Outbound calling

Phone etiquette

Computer proficiency (Outlook, MS Word

Education

High School diploma or equivalent

Tools

Outlook

Microsoft Office

Job description

Highlands Energy seeks a Bilingual Call Center Sales Associate for a part-time role in Fresno, CA. The position focuses on outbound calls to residential owners and renters, promoting programs, assessing eligibility, and scheduling appointments.

The ideal candidate is fluent in Spanish with customer service experience and strong communication skills. A High School diploma is required, and the role involves training and meeting KPIs.