Bilingual Call Center Associate

Highlands Energy; Clovis (CA); On-site; USD 20,000 - 29,000; Part time

Job summary

Highlands Energy is seeking a Part-Time Bilingual Call Center Sales Associate in California to connect with residential owners and renters about our programs. The role involves making outbound calls, assessing eligibility and scheduling appointments in the late afternoon, with a compensation structure of $18/hour plus commission.

You will complete training, hit sales targets, document interactions, and maintain accurate records while supporting a team-focused, service-oriented environment.

Qualifications

• Bilingual in Spanish required for effective communication with customers.
• High School diploma or equivalent is required.
• 1+ years of customer service experience preferred.
• 1+ years of outbound calling experience preferred.
• Strong written, verbal, and listening communication skills.

Responsibilities

• Make outbound calls to residential owners and renters to inform them about programs.
• Assess eligibility and gather necessary documentation over the phone.
• Schedule consultations between residents and company specialists.
• Maintain detailed records of interactions and customer needs.
• Attend training sessions and team meetings to enhance skills.

Skills

Bilingual in Spanish

Customer service experience

Outbound calling experience

Excellent phone etiquette

Proficient in Outlook and Microsoft 1

Education

High School diploma or equivalent

Tools

Outlook

Microsoft Office

Job description

PART TIME POSITION: Monday - Friday WAGES: $18/hour + Commission

The Bilingual Call Center Sales Associate plays a crucial role in our company by connecting with residential owners and renters to inform them about our valuable programs. This Part Time position involves making outbound calls, assessing eligibility, and scheduling appointments during the late afternoon. Our company is committed to providing excellent service in a supportive work environment.

Responsibilities:

• Complete initial and ongoing training as per the Sales Representative Training Plan to stay up-to-date on products, services, and procedures.
• Achieve assigned sales targets and key performance indicators (KPIs) to meet team and company goals.
• Conduct outreach to residential housing owners, educating them about available programs and services.
• Assess eligibility and gather necessary documentation over the phone.
• Schedule consultations between residential occupants and company specialists.
• Ensure appointment details are clearly communicated to the designated specialist.
• Submit all required documentation accurately and in a timely manner.
• Actively contribute to team success and align with the company’s overall objectives.
• Keep detailed records of interactions, issues, and ongoing customer needs.
• Attend all training sessions and team meetings to enhance skills and knowledge.
• Maintain a clean and safe work environment by following company policies and safety regulations.
• Perform other duties as needed to support company operations.

Qualifications

• Bilingual in Spanish - REQUIRED
• High School diploma or equivalent
• 1+ years of customer service experience
• 1+ years of outbound calling experience preferred
• Strong written, verbal, and listening communication skills
• Excellent phone etiquette
• Proficient in computer use, including Outlook and Microsoft Office Products