Part-Time Banking Associate – Customer Service & Branch Ops

Bank-of-Utah; St. George (VT); On-site; USD 2,066,000 - 2,893,000; Part time

Benefits offered by this job

401(k) plan

Paid holidays

Paid time off

Paid parental leave

Volunteer opportunities

Awards and recognition

Job summary

Bank of Utah is seeking a Part-Time Banking Associate I for our St. George branch. You will handle routine transactions, assist clients by phone and in person, and uphold security standards while delivering excellent service.

You’ll develop core banking knowledge, learn compliance requirements, and collaborate with the Branch Banking Manager to support branch goals. 18+ with customer service experience preferred.

Qualifications

• Customer service experience preferred.
• Strong attention to detail and ability to follow established procedures.
• Strong interpersonal skills with the ability to build rapport and connect with individuals.
• Effective problem-solving and critical thinking skills.
• Highly motivated and goal-oriented.
• Must be at least 18 years of age.

Responsibilities

• Process routine account transactions and inquiries both in person and over the phone.
• Accurately handle, organize, and count cash while maintaining strict security, dual control standards, and professionalism during every client transaction
• Provide courteous, solutions-oriented service and support the resolution of client questions or concerns.
• Proactively address and resolve conflicts through active listening and collaborative problem-solving, escalating concerns when necessary.
• Grow knowledge of the bank’s products and services, applying it to help clients with everyday banking needs.
• Execute daily operational responsibilities in accordance with regulatory requirements, compliance standards, and bank policies and procedures.
• Perform assigned branch opening and closing procedures.
• Partner with the Branch Banking Manager on operational tasks and reporting.
• Recognize indicators of fraud, irregular activity, or policy exceptions and escalating concerns appropriately.
• Adhere to all regulatory requirements, compliance standards, and bank policies at all times- (BSA/AML, KYC, CIP, MIL, CTR, UAR)
• Exercise sound judgment within established guidelines to help minimize operational and reputational risk.
• Promote consistent service excellence through effective teamwork and communication.
• Demonstrate coachability, accountability, and a willingness to learn.
• Seek out learning opportunities to strengthen skills and prepare for increased responsibility.
• Demonstrate accountability in driving and supporting branch performance goals.

Skills

Customer service

Attention to detail

Interpersonal skills

Problem-solving

Motivation

Education

High school diploma or equivalent

Job description

Bank of Utah is seeking a Part-Time Banking Associate I for our St. George branch. You will handle routine transactions, assist clients by phone and in person, and uphold security standards while delivering excellent service.

You’ll develop core banking knowledge, learn compliance requirements, and collaborate with the Branch Banking Manager to support branch goals. 18+ with customer service experience preferred.