Part-Time Banking Associate I - Customer Service Frontline

Bank-of-Utah; Providence (UT); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Work-life balance

401(k) plan with match

Paid holidays & PTO

Volunteer opportunities

Awards & recognition

Job summary

Bank of Utah's Providence Branch is seeking a Part-Time Banking Associate I to deliver accurate transactions and exceptional service while fostering trust with clients. The role supports daily banking needs and contributes to a safe, reliable branch environment.

The position runs Monday–Friday, 8:45 AM–2:00 PM, at 121 N Gateway Dr, Providence, UT. Prior customer service is preferred; 18+ years old; on-site work with opportunities for professional growth.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.
• Ability to work scheduled branch hours, including opening and closing shifts.
• Demonstrated ability and willingness to learn.
• Strong attention to detail and ability to follow established procedures.
• Strong interpersonal skills with the ability to build rapport and connect with individuals.
• Effective problem-solving and critical thinking skills.
• Highly motivated and goal-oriented.
• Must be at least 18 years of age.

Responsibilities

• Process routine account transactions and inquiries both in person and over the phone.
• Accurately handle, organize, and count cash while maintaining strict security, dual control standards, and professionalism during every client transaction.
• Provide courteous, solutions-oriented service and support the resolution of client questions or concerns.
• Proactively address and resolve conflicts through active listening and collaborative problem-solving, escalating concerns when necessary.
• Grow knowledge of the bank's products and services, applying it to help clients with everyday banking needs.
• Execute daily operational responsibilities in accordance with regulatory requirements, compliance standards, and bank policies and procedures.
• Perform assigned branch opening and closing procedures.
• Partner with the Branch Banking Manager on operational tasks and reporting.
• Recognize indicators of fraud, irregular activity, or policy exceptions and escalate concerns appropriately.
• Adhere to all regulatory requirements, compliance standards, and bank policies at all times- (BSA/AML, KYC, CIP, MIL, CTR, UAR)
• Exercise sound judgment within established guidelines to help minimize operational and reputational risk.
• Promote consistent service excellence through effective teamwork and communication.
• Demonstrate coachability, accountability, and a willingness to learn.
• Seek out learning opportunities to strengthen skills and prepare for increased responsibility.
• Demonstrate accountability in driving and supporting branch performance goals.

Skills

Customer service

Interpersonal skills

Attention to detail

Problem-solving

Communication

Willingness to learn

Education

High school diploma or equivalent

Job description

Bank of Utah's Providence Branch is seeking a Part-Time Banking Associate I to deliver accurate transactions and exceptional service while fostering trust with clients. The role supports daily banking needs and contributes to a safe, reliable branch environment.

The position runs Monday–Friday, 8:45 AM–2:00 PM, at 121 N Gateway Dr, Providence, UT. Prior customer service is preferred; 18+ years old; on-site work with opportunities for professional growth.