Banking Associate I: Client Services & Operations (Mon–Fri)

Bank of Utah; Heber City (UT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Great work-life balance

Medical, dental and vision plans

401(k) plan with 5% match

12 paid bank holidays + PTO including

Volunteer opportunities

Awards and recognition

Banking industry benefits

Job summary

Bank of Utah in Heber City is seeking a Full-Time Banking Associate I to deliver accurate transactions and exceptional service, creating first and lasting impressions for clients. This role requires a high school diploma, strong attention to detail, and the ability to work scheduled branch hours.

You will develop core banking knowledge and support a safe, positive branch environment. Join a privately owned Utah community bank recognized for growth and service, with benefits including competitive

Qualifications

• Customer service experience preferred.
• Ability to work scheduled branch hours, including opening and closing shifts.
• Intermediate computer proficiency.
• Demonstrated ability and willingness to learn.
• Strong attention to detail and ability to follow established procedures.
• Strong interpersonal skills with the ability to build rapport and connect with individuals.
• Effective problem-solving and critical thinking skills.
• Highly motivated and goal-oriented.
• Must be at least 18 years of age.

Responsibilities

• Process routine account transactions and inquiries both in person and over the phone.
• Accurately handle, organize, and count cash while maintaining strict security, dual control standards, and professionalism during every client transaction
• Provide courteous, solutions-oriented service and support the resolution of client questions or concerns.
• Proactively address and resolve conflicts through active listening and collaborative problem-solving, escalating concerns when necessary.
• Grow knowledge of the bank’s products and services, applying it to help clients with everyday banking needs.
• Execute daily operational responsibilities in accordance with regulatory requirements, compliance standards, and bank policies and procedures.
• Perform assigned branch opening and closing procedures.
• Partner with the Branch Banking Manager on operational tasks and reporting.
• Risk Awareness & Compliance
• Recognize indicators of fraud, irregular activity, or policy exceptions and escal...
• Adhere to all regulatory requirements, compliance standards, and bank policies at all times- (BSA/AML, KYC, CIP, MIL, CTR, UAR)
• Exercise sound judgment within established guidelines to help minimize operational and reputational risk.
• Promote consistent service excellence through effective teamwork and communication.
• Demonstrate coachability, accountability, and a willingness to learn.
• Seek out learning opportunities to strengthen skills and prepare for increased responsibility.
• Demonstrate accountability in driving and supporting branch performance goals.

Skills

Customer service

Scheduled hours

Computer proficiency

Willingness to learn

Attention to detail

Interpersonal skills

Problem solving

Motivated

Age 18+

Education

High school diploma or equivalent

Job description

Bank of Utah in Heber City is seeking a Full-Time Banking Associate I to deliver accurate transactions and exceptional service, creating first and lasting impressions for clients. This role requires a high school diploma, strong attention to detail, and the ability to work scheduled branch hours.

You will develop core banking knowledge and support a safe, positive branch environment. Join a privately owned Utah community bank recognized for growth and service, with benefits including competitive