Part-Time Airport Customer Experience Agent

Advanced Air; Phoenix (AZ); On-site; USD 19,286 - 30,307; Part time

Benefits offered by this job

Competitive salary

PTO and Sick Time

Flight/Travel Benefits

401k plan with employer match

Job summary

Advanced Air is seeking a Customer Service Agent to support operations at Phoenix Sky Harbor International Airport. This 100% on-site role requires based in the Phoenix area and working in a fast-paced environment.

You will greet customers, handle reservations and ticketing, check-in, boarding and baggage service while maintaining Advanced Air brand standards and providing exceptional service under FAA/TSA regulations.

Qualifications

• Must have authorization to work in the U.S.
• 2+ years of customer service experience
• Experience with Microsoft Office products (Outlook, Word, Excel)
• Excellent communication and problem-solving skills
• Must be able to pass FAA drug and alcohol testing and background checks

Responsibilities

• Greet and provide outstanding service to all Advanced Air customers and guests in a friendly, courteous and professional manner.
• Answer telephone to provide information, resolve problems or complaints, and assist as needed.
• Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service.
• Communicate to customers when a flight has been delayed or cancelled and work to re-accommodate them according to company policy.
• Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquiries both in-person and over the telephone.

Skills

Customer service experience

Communication

Problem-solving

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Advanced Air is seeking a Customer Service Agent to support operations at Phoenix Sky Harbor International Airport. This 100% on-site role requires based in the Phoenix area and working in a fast-paced environment.

You will greet customers, handle reservations and ticketing, check-in, boarding and baggage service while maintaining Advanced Air brand standards and providing exceptional service under FAA/TSA regulations.