Parkside Pediatrics - Triage Nurse

Tribe513; Greenville (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

Tribe513 in Greenville, South Carolina is seeking a Triage Nurse to provide telephonic nursing services during regular business hours and schedule patient appointments. You will use triage tools and collaborate with providers to obtain orders for patient care.

Requirements include a current SC RN license and at least 2 years of RN experience, strong communication skills, and HIPAA compliance. This full-time role offers evenings, a Monday–Friday schedule with every other weekend, and equal

Qualifications

• Current SC RN license required.
• 2+ years RN experience.
• Excellent interpersonal and communication skills.
• Ability to schedule patients and coordinate care.

Responsibilities

• Provide telephonic nursing care using triage tools.
• Identify emergent situations and transfer calls per protocol.
• Communicate information to physicians as needed.
• Conduct thorough nursing assessments of presenting symptoms.
• Develop, implement, and evaluate care plans.
• Prioritize interventions to reduce adverse outcomes.
• Schedule follow-up appointments.
• Return calls promptly.
• Maintain patient confidentiality per HIPAA.
• Document inquiries clearly and immediately after calls.
• Promote Tribe Way and maintain professional interactions.
• Attend business-hour meetings with Clinical and Triage teams.

Skills

Triage nursing

Communication skills

HIPAA compliance

Patient scheduling

Education

SC RN license

2+ years RN experience

Job description

Job Title: Triage Nurse

Supervised by: Triage Clinical Manager

Hours: Full-time, Monday - Friday (12:00 - 6:00PM), every other weekend

Location: Greenville, South Carolina (must be located in the Upstate of SC)

Position Overview: Provides accurate and responsive service to all calls received during regular business hours. Appropriately utilizes triage tools and collaborates with providers on an as needs basis to obtain orders for facilitating patient care. Schedules patients as needed for appointments.

Responsibilities:

1. Applies professional skills and knowledge of established concepts, principles, and practice to provide telephonic nursing services including, but not limited to, health information, health education, healthcare assessment and triage.
2. Identifies emergent situations and effectively transfers life threatening calls to appropriate agencies per protocol.
3. Accurately communicates information to physician as needed.
4. Conducts thorough and sound nursing assessments of caller’s presenting symptoms.
5. Develops, implements, and evaluates a plan of care for each caller presenting symptoms.
6. Applies nursing process to identify and prioritize healthcare triage interventions that are appropriate, accurate, effective, and reduce the risk of adverse outcomes.
7. Appropriately schedules patients as needed for follow-up appointments.
8. Returns calls in a timely manner.
9. Maintains patient confidentiality and strictly adheres to HIPAA guidelines.
10. Follows policy to document call inquiries clearly and thoroughly. Documentation will be completed immediately after the call ends.
11. Takes ownership of ensuring the Tribe Way is experienced by Parkside patients, families, and team members. Promotes an authentic, transparent work environment with Parkside team members. Always providing polite and courteous conversations.
12. Communicates transparently with Clinical Manager when issues arise or changes need to be made.
13. Must be able to meet during business hours for Clinical and Triage Team meetings.

Required Minimum Education & Certification:

• Current SC license RN required; 2+ years RN experience
• Excellent interpersonal and communication (oral and written) skills with customer service focus required

Work Environment & Physical Demands:

• Requires siting, standing, and walking associated with a normal physician office environment.

Tribe513 is an equal opportunity employer.