Registered Nurse (RN) Pediatric Extended Care Call Center

Atrium Health; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Atrium Health in Charlotte, NC seeks a skilled RN to join the call-center triage team. You will perform telephone triage, assess care needs, and collaborate with patients and care teams to deliver timely clinical solutions.

Graduate from an accredited School of Nursing with BSN preferred; current RN license in the applicable state is required. SC licensure may be needed for SC clients; BLS is required. Experience in pediatric/ED triage is desirable.

Qualifications

• Graduate from an accredited School of Nursing.
• BSN preferred.
• Current RN license in the applicable state required.
• Must apply for/maintain SC RN license for new clients in SC.
• Experience in telephone triage, pediatrics and ED triage is desired.
• BLS certification required.

Responsibilities

• Performs telephone triage with diverse patient population.
• Assesses needed care and collaborates with patients and others to provide clinical solutions.
• Provides comprehensive nursing assessment in an untraditional nursing environment.
• Actively participates in team conferences and helps assess patient education needs.
• Notifies practices, physicians and/or managed care clients of all encounters before office opening.
• Notifies designated leadership of operational concerns.

Skills

Telephone triage

Clinical assessment

Team collaboration

Patient education

Communication skills

Critical thinking

Education

BSN preferred

RN license in applicable state

South Carolina RN license (if serving SC clients)

Job description

• Performs telephone triage with diverse patient population.
• Assesses needed care and collaborates with patients, and others, to provide clinical solutions.
• Actively participates in team conferences and helps assess patient education needs.
• Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening.
• Notifies designated leadership of operational concerns.

Essential Functions

• Performs telephone triage with diverse patient population.
• Assesses needed care and collaborates with patients, and others, to provide clinical solutions.
• Provides comprehensive nursing assessment in an untraditional nursing environment.
• Actively participates in team conferences and helps assess patient education needs.
• Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening.
• Notifies designated leadership of operational concerns.

Physical Requirements

Work requires long periods of sitting and utilizing a telephone headset. Work requires walking, standing, lifting, reaching, stooping, bending, pushing and pulling. Must be able to lift 25 pounds. Must speak English and adapt to fit the patient audience while conveying information. Intact sense of sight, hearing, smell, and touch. Good finger dexterity. Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions. Must be able to respond quickly to changes in patient or call center conditions.

Education, Experience And Certifications

Graduate from an accredited School of Nursing required. BSN preferred. Current license to practice as a Registered Nurse in the state of applicable state required. Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in. Experience in telephone triage, pediatrics and ED triage is desired.BLS required per policy guidelines.