Parkside Pediatrics - Patient Experience Host (Part-time)

Tribe513; Simpsonville, Northern (SC, KY); Hybrid; USD 21,000 - 26,000; Part time

Job summary

Tribe513 is seeking a Part-time Patient Experience Host in Simpsonville, SC. The role focuses on welcoming families, guiding check-in/out, and creating a comforting, efficient in-office experience for every patient and family.

You will collaborate with the PEH Coordinator and team to ensure accurate scheduling, documentation, and seamless patient flow while maintaining a positive, friendly atmosphere throughout shifts.

Qualifications

• Customer service experience preferred.
• High School Diploma or GED required.
• Comfortable with computer skills and typing.
• Strong relational and hosting traits.
• Willing to be on your feet for 90% of working hours.

Responsibilities

• Greeting patients and families with exceptional customer service, guiding check-in/out, and maintaining a welcoming waiting area.
• Engaging with patients and families to support extraordinary patient care.
• Refresh waiting area multiple times a day and manage wait times and appointment flow.
• Review provider schedules, prep electronic charts for upcoming appointments, collect and verify patient demographics and insurance information, and keep front desk tidy.

Skills

Customer service

Relational skills

Communication

Education

High School Diploma or GED

Job description

Job Title: Patient Experience Host

Weekly Hours: Part-time, Tuesdays & Thursdays, 8:00AM - 5:00PM

Supervised by: PEH Coordinator

Location: Harrison Bridge Road office - Simpsonville, SC

Position Overview

Responsible for welcoming families and checking patients in and out. Representing the Parkside Way by showing exceptional customer service, welcoming every family into the office, making them feel seen, loved, and served. Clearly communicating with surrounding team members to ensure all visits are facilitated with accuracy and efficiency. High accountability with other departments for taking responsibility of the patient’s entire in-office experience.

Responsibilities

• Greeting our patients with exceptional customer service and hosting families by guiding their check in/out process and owning the waiting room atmosphere.
• Inviting, connecting, and partnering with our patients and families to help provide extraordinary patient care.
• Responsibilities including but not limited to refreshing waiting area multiple times throughout the day, walking around to waiting families to connect and welcome, owning wait times and over all flow of the appointments, handling paperwork, scheduling future appointments, and collecting payments.
• Completing daily administrative tasks including but not limited to reviewing provider schedules, prepping electronic charts for upcoming appointments, collecting and verifying patient demographic and insurance information, and cleaning and organizing the front desk and waiting room areas.
• Filling in on the Patient Experience team, floating to other locations as a Patient Experience Host, and covering early access/urgent care on an as needed basis.
• Attending team development meetings and trainings throughout the year.

Required Education & Certifications

• Customer service experience preferred.
• Minimum education requirement: High School Diploma or GED.
• Comfortable with computer skills and typing.
• Strong relational and hosting traits
• Willing to be on your feet for 90% of your working hours.

Work environment and Physical Demands

Requires sitting, standing, and walking associated with a normal physician office environment. Person may be exposed to fumes, airborne particles, infectious diseases, blood/bodily fluids, and disease-bearing specimens.

Tribe513 is an Equal Opportunity Employer.