Registered Nurse -Triage Call Center

tryonmedicalpartners; Charlotte (NC); Hybrid; USD 68,000 - 88,000; Full time

Job summary

Tryon Medical Partners in Charlotte, NC seeks a Registered Nurse - Triage Call Center to manage and document phone-based medical inquiries and prescription refills, collaborating with physicians, MAs, and nurses to assess urgency and provide guidance.

The role is full-time with potential for hybrid/remote work, requiring NC RN license, CPR certification, 3+ years in medical setting, and experience with electronic health records (Athena preferred).

Qualifications

• Graduate of an accredited nursing program; Bachelor's preferred.
• Must hold a North Carolina Registered Nurse license.
• CPR certification through AHA or Red Cross required.
• 3+ years of medical setting experience; supervisory exp preferred.
• Working knowledge of electronic health record systems; Athena preferred.

Responsibilities

• Manage and document phone calls for medical inquiries and prescription refills.
• Assess urgency of patient problems with physicians, nurses and staff.
• Record complete and accurate patient-physician communications.
• Handle high volume calls and retrieve messages efficiently.
• Occasional weekend coverage 8am-2pm may be required.
• Support care management and value-based initiatives as needed.

Skills

Nursing

Patient communication

Telephonic triage

Athena EHR

CPR certified

Education

Bachelor's degree in Nursing

RN license North Carolina

Tools

AthenaHealth EHR

Job description

Registered Nurse - Triage Call Center

Manages and documents phone calls pertaining, medical inquiries (Triage) and medication refills.

This is a full time position that will support the Live Answer team at SouthPark, with the possibility to work hybrid/remote

Primary Job Responsibilities/Tasks may include, but not limited to:

• Working with physicians, MAs, nurses and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice.
• Working with physicians, nurses, medical assistants and patients to assess the urgency of patient problems.
• Recording and maintaining complete and accurate records of patient and physician communications regarding medical care.
• Possess ability to handle high volume phone call and retrieve messages.
• Submit electronically/fax new prescriptions and refilling prescriptions according to physician orders.
• Serve as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness.
• Provide support for care management programs and other value-based initiatives as needed
• Occasional weekend coverage may be required from 8am-2pm Saturday and/or Sunday.
• Other duties as assigned.

Education, Experience and Certifications:

• Graduate of an accredited school of professional nursing. Bachelor's degree is preferred.
• Must be licensed as a Registered Nurse with the State of North Carolina.
• CPR Certification through the American Heart Association or American Red Cross required.
• 3 or more years of experience in a medical setting with some supervisory experience is preferred.
• Must have a working knowledge of an electronic health record system; Athena preferred.
• Excellent customer service, computer, communication skills required.

Physical Requirements:

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
• Must be able to lift and support weight of 35 pounds.
• Ability to concentrate on details.
• Use of computer for long periods of time.