Parking & Transportation Manager – Mountain Resort Operations

Summit at Snoqualmie; Snoqualmie Pass (WA); On-site; USD 39,950 - 44,083; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

Job summary

The Summit at Snoqualmie seeks a seasoned Manager of Parking & Transportation to lead all parking and transport operations across base areas and events for the season. You will oversee staffing, enforcement, guest experience, safety, and technology systems.

Ideal candidates have 3–5 years in parking/transport operations within hospitality or theme parks, strong KPI analytics, and excellent English communication.

Qualifications

• 3-5 years of parking & transportation operations management experience in hospitality, theme parks, or a similar environment.
• Strong analytical skills with experience tracking KPIs and guest satisfaction data, and the ability to interpret data and metrics.
• Excellent written and verbal communication skills (English); ability to produce clear reports, policies, and documentation.
• Valid Driver's License with ability to pass a motor vehicle records check.

Responsibilities

• Lead staffing models, zone config, and operational timelines.
• Create and update department policies and standard operating procedures.
• Develop and maintain Equipment Budget Projections for the season.
• Manage parking & transportation operations across multiple base areas, parking lots, and events.
• Manage parking enforcement KPIs regularly to ensure standards are met and identify areas for improvement.
• Review and resolve escalated parking violation cases, applying consistent and fair enforcement policies.
• Oversee incident reporting and management for all parking and transportation‑related events.
• Address guest parking complaints sourced through Medallia, responding promptly and professionally to close feedback loops.
• Conduct weekly Guest Feedback Analysis and communicate insights and action items to the team.
• Provide direct oversight of the parking & transportation team; up to 10 or more team members depending on the season.
• Hire, supervise, and develop team members through guidance, training, coaching, and accountability.
• Design and enforce parking standards; coordinate and document pre‑shift safety talks, weekly meetings, and annual training programs.
• Coordinate directly with cross‑departmental partners to align on shared operations, events, and peak periods.
• Collaborate with Marketing and Advertising teams on department initiatives, signage, messaging, and public communications.

Skills

Analytical skills

Communication

Team leadership

Job description

The Summit at Snoqualmie seeks a seasoned Manager of Parking & Transportation to lead all parking and transport operations across base areas and events for the season. You will oversee staffing, enforcement, guest experience, safety, and technology systems.

Ideal candidates have 3–5 years in parking/transport operations within hospitality or theme parks, strong KPI analytics, and excellent English communication.