Parking Supervisor - NPH

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 68,000 - 135,000; Full time

Job summary

UCLA Health in Los Angeles is seeking a Parking Supervisor to lead a small team of parking assistants at the RNPH UCLA Campus. You will ensure a positive parking experience for staff, patients, and visitors while adhering to department policies.

Responsibilities include creating schedules, responding to opportunities to resolve issues promptly, coordinating compliance training, running daily reports on vehicle counts and finances, and overseeing PARCS system maintenance.

Qualifications

• Must hold a valid California driver license.
• Ability to assess situations and respond per policy.
• Strong communication and customer service skills.
• Experience coordinating staff and schedules.

Responsibilities

• Maintain excellent customer service standards as outlined by department policies and procedures.
• Create and manage the schedule for parking assistants.
• Respond to all patient opportunities to ensure issues are resolved in a timely manner.
• Facilitate all required compliance training for parking staff.
• Run reports, track vehicle counts and financial data on a daily basis.
• Attend all meetings and communicate all necessary information to location staff.
• Oversee operations of the PARCS system to ensure scheduled maintenance is performed and issues are resolved in a timely manner.

Skills

Customer service

Scheduling

Public relations

Team supervision

Reporting

Communication

Problem solving

Software skills

Geography knowledge

Resourcefulness

Office equipment

Tools

PARCS system

Job description

Description

Serving at UCLA Health will give you the opportunity to use your specialized abilities to help improve the lives of our patients, their families, and your fellow UCLA Health team members. You'll provide critical support that makes healing happen. We'd love to have you join us.

Under the supervision of the Director of Medical and Offsite Parking, you will supervise a small team of parking assistants that ensure a positive parking experience for all staff, patients, and visitors at the RNPH UCLA Campus. Your responsibilities include:

• Maintain excellent customer service standards as outlined by department policies and procedures.
• Create and manage the schedule for parking assistants.
• Respond to all patient opportunities to ensure issues are resolved in a timely manner.
• Facilitate all required compliance training for parking staff.
• Run reports, track vehicle counts and financial data on a daily basis.
• Attend all meetings and communicate all necessary information to location staff.
• Oversee operations of the PARCS system to ensure scheduled maintenance is performed and issues are resolved in a timely manner.

Salary Range: $67,700 - $134,700 / annually

Qualifications

• Currently possess and maintain a valid California Drivers License.
• Ability to see aspects of public relations in all facets of the job and the ability to understand the effects of actions on the entire organization.
• Ability to recognize the importance of dealing diplomatically with the public, and the importance of a good public appearance.
• Ability to establish and maintain cooperative working relationships with security employees, police officers, and Medical Center employees.
• Demonstrated ability to assess problematic or emergency situations and plan / execute an appropriate solution based on established guidelines or policies.
• Ability to clearly and concisely express ideas using appropriate vocabulary and spelling.
• Ability to use and learn new software.
• Ability to relay information, either in writing or verbally, in a professional manner.
• Ability to independently resolve issues working within set policies and procedures.
• Knowledge of applicable geography in order to expedite calls and to be an effective information source.
• Ability to know and use available resources in order to solve problems.
• Physically able to stand for long periods.
• Ability to operate general office equipment.

Required to hold valid driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program.