Parking Operations Lead – Patient Experience

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 68,000 - 135,000; Full time

Job summary

UCLA Health in Los Angeles is seeking a Parking Supervisor to lead a small team of parking assistants at the RNPH UCLA Campus. You will ensure a positive parking experience for staff, patients, and visitors while adhering to department policies.

Responsibilities include creating schedules, responding to opportunities to resolve issues promptly, coordinating compliance training, running daily reports on vehicle counts and finances, and overseeing PARCS system maintenance.

Qualifications

• Must hold a valid California driver license.
• Ability to assess situations and respond per policy.
• Strong communication and customer service skills.
• Experience coordinating staff and schedules.

Responsibilities

• Maintain excellent customer service standards as outlined by department policies and procedures.
• Create and manage the schedule for parking assistants.
• Respond to all patient opportunities to ensure issues are resolved in a timely manner.
• Facilitate all required compliance training for parking staff.
• Run reports, track vehicle counts and financial data on a daily basis.
• Attend all meetings and communicate all necessary information to location staff.
• Oversee operations of the PARCS system to ensure scheduled maintenance is performed and issues are resolved in a timely manner.

Skills

Customer service

Scheduling

Public relations

Team supervision

Reporting

Communication

Problem solving

Software skills

Geography knowledge

Resourcefulness

Office equipment

Tools

PARCS system

Job description

UCLA Health in Los Angeles is seeking a Parking Supervisor to lead a small team of parking assistants at the RNPH UCLA Campus. You will ensure a positive parking experience for staff, patients, and visitors while adhering to department policies.

Responsibilities include creating schedules, responding to opportunities to resolve issues promptly, coordinating compliance training, running daily reports on vehicle counts and finances, and overseeing PARCS system maintenance.