Parking Supervisor

LAZ Parking; Los Angeles (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Pay Active (up to 50% earned wages)

Referral bonus: $150

Growth opportunities

Full-Time

Paid training

Job summary

LAZ Parking is seeking a Supervisor to oversee facilities during off-shift times, greet customers, and ensure excellent service across locations needing supervision.

You will train staff, enforce conduct policies, generate daily revenue reports, and resolve customer issues with a friendly, responsive approach. Parking industry experience and at least 1 year of supervisory experience are required; benefits include paid training and 401(k) options.

Qualifications

• At least 1 year of supervisory experience is required.
• Strong customer service experience.
• Parking industry experience required.

Responsibilities

• Ensure staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and a willingness to help at all times.
• Responsible for running any reports related to daily revenue, other reports requested by management
• Assists with periodic training as needed.
• Resolves customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Other related duties as assigned.

Skills

Professional communication

English language proficiency

Open to feedback

Urgency and timeliness

Continuous improvement

Team building

Job description

Parking & Prior Supervisor experience is REQUIRED.

LAZ Parking is one of the largest and fastest growing parking companies in the country! When it comes to parking, we're the experts! Want to see more reasons to join our team?

Benefits of joining the LAZ Parking Family:

• Pay Active - On-demand access to earned wages, get up to 50% of your earned wages
• Referral Bonus: $150 for EACH person you refer
• Growth Opportunities
• Full-Time
• Paid training

Additional Benefits: (for qualified positions)

• 401(k) with Employer Match
• Medical, dental, vision - 3 plan options!

The Spirit of the Position:

The Supervisor oversees the facilities on off-shift times while greeting and creating a welcoming atmosphere for our customers and clients. This position responds to all locations that have a need for supervision.

Principal Job Duties:

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and a willingness to help at all times.
• Responsible for running any reports related to daily revenue, other reports requested by management
• Assists with periodic training as needed.
• Resolves customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Other related duties as assigned.

Experience Required:

• At least 1 year of supervisory experience is required.
• Strong customer service experience.
• Parking industry experience required.

Skills:

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent team building and interpersonal skills.

Physical Demands:

• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements - heat, wind, snow, rain, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.