Valet Supervisor

LAZ Parking; Dallas (TX); On-site; USD 36,000 - 43,000; Full time

Job summary

LAZ Parking is seeking a Valet Supervisor in Dallas to oversee operations and maximize revenue while delivering high service thresholds for a major client. This full-time role requires a valid 2-year driver license and adherence to LAZ safety and policy standards.

Responsibilities include supervising staff, leading pre-shift huddles, and ensuring compliance with procedures, with a focus on customer satisfaction and safety across shifts.

Qualifications

• High school diploma or GED required.
• Some supervisory experience (6 months–1 year) desired.
• Strong customer service experience required.
• Valid 2-year driver license required.
• Must be vaccinated against TDAP, MMR, Varicella and have flu shot.

Responsibilities

• Support location management with financial, operational, safety and service-related success.
• Ensure LAZ internal stand-up meetings (Pre-Shifts or Huddles) are held each shift.
• Ensure staff adheres to rules of conduct, policies and procedures.
• Address customer service or client concerns to resolution.
• Communicate challenges to Location Management to address.

Skills

Customer service

Team leadership

Communication

Safety awareness

Problem solving

Driving standard transmission

Timeliness

Computer basics

Education

High school diploma or GED

Job description

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we're the experts!

The Details

• Full-Time
• Pay: $18.00 an hour + Cash Tips
• Valid 2 year driver license required

*Required: valid 2-year driver license, must be vaccinated against TDAP (tetanus), MMR (measles), Varicella & have/receive the seasonal flu shot to work at this medical center*

The Spirit of the Position:

The Valet Supervisor oversees operations with the direction of location management while ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our client.

Principal Job Duties

• Support location management with financial, operational, safety andservice-relatedsuccess.
• Ensure LAZ internal stand-up meetings (Pre-Shifts or "Huddles") are held each shift.
• Ensures staff adheres to rules of conduct, policies and procedures.
• Embrace, resolve, and see through to resolution any customer service or client concerns.
• Communicates any challenges to Location Management to address.
• Additional duties as assigned.

People

• Assist with the management and development of the team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline.
• Identify high potential employees to support the organization's continued growth, both within your region and outside.
• Ensureall safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
• Any and all safety concerns are reported to the Location Manager/Assistant Managers for review and suggestions on how to improve safety at your operation.
• Supervises, mentors, and trains staff on day-to-day activities in the absence of management.

Product

• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and airport internal service metrics.
• Responsible for cultivating client relationships and business retention.

Profit

• Responsible for claims and safety related training and prevention initiatives.
• Responsible for overall financial success during their shift.
• Daily,weekly,monthly, andannual financial and operational reports as required.

Education

• High school diploma or GED required.

Experience

• Some supervisory experience is required: 6 months - 1 year
• Strong customer service experience.
• Valid 2year driver's license required.

Skills

• Ability to communicate professionally and effectively.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent teambuilding and interpersonal skills.
• Ability to drive a standard transmission.
• Basic computer skills.
• Ability to produce and maintain an acceptable driving record and unrestricted drivers' license.

Physical Demands

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least50pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:Non-Exempt, Tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parkingparticipates in E-Verify.