Parking Services Representative

University of Texas at Austin; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

University of Texas at Austin is seeking a Parking Services Representative to enforce parking regulations and provide excellent customer service on campus. The role involves processing payments, selling permits, and assisting in verification of permits to ensure authorized access.

The position requires a high school diploma or GED, cash-handling experience, and strong communication skills. You may interact with multiple departments via radio and phone, with duties across various campus locations

Qualifications

• High school diploma or GED required.
• Experience handling cash and payments.
• Experience using a PC and clerical tasks.
• Strong customer service and communication skills required.

Responsibilities

• Receives cash, checks, or credit cards at cashier window or gate.
• Sells parking permits and related items; posts payments.
• Checks permits for authorization and assists with stolen/altered permits.
• Communicates with campus departments via radio/phone for assistance.
• Drives UT vehicles as needed and may work across campus.

Skills

Cash handling

Customer service

Verbal and written communication

Attention to detail

Professional demeanor

Team player

Punctual attendance

Reliability

Cashier experience

Education

High school diploma or GED

Tools

Personal computer

Office software

Job description

Job Posting Title:

Parking Services Representative

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Hiring Department:

Parking and Transportation Services

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

To Be Determined at Offer

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Earliest Start Date:

Ongoing

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Position Duration:

Expected to Continue

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Location:

AUSTIN, TX

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General Notes

Parking and Transportation Services (PTS)provides the campus access, mobility, and services through policies that are customer focused, environmentally friendly, and economically sound. For more information about PTS_,_ please visit: https://parking.utexas.edu/about

Your skills will make a difference.

You'll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of FAS staff, thereby enhancing the student experience. If you're the type of person that wants to know your work has meaning and impact, you'll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to:

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation, sick time, and holidays
• Teachers Retirement System of Texas, a defined benefit retirement plan, with 8.25% employer matching funds
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities
• Tuition assistance
• Expansive employee discount program including athletic tickets
• Free access to UT Austin’s libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card

For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards .

Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.

Purpose

To articulate, reinforce, or modify behaviors as they relate to parking on the UT Campus, by enforcing the University Parking Regulations. To ensure that properly permitted vehicles can access their paid for parking spaces.

Responsibilities

• Receives cash, checks, or credit cards at a cashier’s window or from a prepay gate or lot entrance. Maintains a cash drawer bank. Balances cash drawer and prepares cash out reports daily. Provide continuous, exemplary customer service.
• Completes various departmental and university forms and reports. Sells permits and other parking related items to customers. Accepts and posts payments for parking-related items and services. Checks permits to verify authorization and assists in identification of stolen or altered permits. Communicates with various departments across campus via two-way radio and/or phone for auto assistance, boot verification, and security purposes. Use of common office machines and departmental software.
• Drives UT vehicles to perform various job duties. May work in various locations across campus and must be proficient in garage, event, and surface operations. Must have strong verbal and written communication skills.
• Performs various parking related tasks. Performs daily, weekly, monthly, annual audits of permits and access cards. Compiles periodic reports. Performs related duties as assigned. General supervision over students and new cashiers. May assume duties of supervisor in his/her absence.
• Other related functions as assigned.

Required Qualifications

High school graduation or GED. Experience with large-scale receipt, disbursement and recording cash payments, or as a cashier handling cash transactions. Experience using a personal computer, and with clerical functions. Experience participating as a team member, providing excellent customer service. Experience completing reports, maintaining database records and maintaining files. Must have professional demeanor, show attention to detail, have reliable transportation, and display punctual, dependable attendance.

Relevant education and experience may be