Parking Services Representative

The University of Texas at Austin; Austin (TX); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Tuition assistance

Employee discounts

Job summary

The University of Texas at Austin is seeking a Parking Services Representative on the UT Main Campus. You will handle cash receipts, issue parking permits, and assist customers with various parking-related services.

Responsibilities include operating department software, auditing permits, balancing cash drawers, and providing exceptional customer service to staff and visitors. Must have a Class C driver's license and compliant driving record; work shifts vary.

Qualifications

• High school diploma or GED.
• Four (4) years experience as a cashier in a large-scale operation.
• Four (4) years experience with large-scale receipt, disbursement and recording cash payments or handling cash transactions.
• Experience using a personal computer and clerical functions.
• Experience participating as a team member and providing excellent customer service.
• Licenses: Class "C" Operator's Driver's License.
• Applicant must provide driving record; Texas residency rules apply.

Responsibilities

• Sells permits and other parking items to customers and processes payments.
• Drives UT vehicles as needed and may work across campus.
• Operates multiple departmental software systems and office machines.
• Performs audits of permits and access cards and compiles reports.
• Balances cash drawer and provides excellent customer service.

Skills

Cashier experience

Customer service

Clerical skills

PC experience

Team player

Education

High school diploma or GED

Tools

Parking software

Job description

Job Posting Title:

Parking Services Representative

Hiring Department:

Parking and Transportation Services

Position Open To:

All Applicants

Weekly Scheduled Hours:

40

FLSA Status:

To Be Determined at Offer

Earliest Start Date:

Ongoing

Position Duration:

Expected to Continue

Location:

UT MAIN CAMPUS

Job Details:

General Notes

Parking and Transportation Services (PTS) provides the campus access, mobility, and services through policies that are customer focused, environmentally friendly, and economically sound. For more information about PTS, please visit: https://parking.utexas.edu/about

Your skills will make a difference.

You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of FAS staff, thereby enhancing the student experience. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to:

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation, sick time, and holidays
• Teachers Retirement System of Texas, a defined benefit retirement plan, with 8.25% employer matching funds
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities
• Tuition assistance
• Expansive employee discount program including athletic tickets
• Free access to UT Austin's libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card

For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards.

Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.

Purpose

Responsible for assistance in the non-routine receipt, disbursement, and accountability of University funds, and for answering complex questions concerning policies and procedures of the University.

Responsibilities

• Completes various departmental and university forms and reports. Sells permits and other parking related items to customers. Accepts and posts payments for parking-related items and services. Checks permits to verify authorization and assists in identification of stolen or altered permits. Communicates with various departments across campus via two-way radio and/or phone for auto assistance, boot verification, and security purposes.
• Drives UT vehicles to perform various job duties. May work in various locations across campus and must be proficient in garage, event, and surface operations. Must have strong verbal and written communication skills.
• Operate multiple departmental software systems and common office machines.
• Performs various parking related tasks. Performs daily, weekly, monthly, annual audits of permits and access cards. Compiles periodic reports. Performs related duties as assigned. General supervision over students and new cashiers.
• Receives cash, checks, or credit cards at a cashier's window or from a prepay gate or lot entrance. Maintains a cash drawer bank. Balances cash drawer and prepares cash out reports daily. Provides continuous, exemplary customer service.

Required Qualifications

High school graduation or GED. Four (4) years experience as a cashier in a large-scale operation. Four (4) years experience with large-scale receipt, disbursement and recording cash payments, or as a cashier handling cash transactions. Experience using a personal computer, and with clerical functions. Experience participating as a team member, providing excellent customer service. Experience completing reports, maintaining database records and maintaining files. Licenses: Class "C" Operator's Driver's License. Applicant selected must provide a current three-year Driving Record from the current state of residence. If not currently a Texas resident, must obtain a Texas Driver's License within 30 days after entering Texas as a new resident. Must have professional demeanor, show attention to detail, have reliable transportation, and display punctual, dependable attendance.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

The above experience gained in a University department or large-scale parking environment.

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three-year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).

Salary Range

$41,600, + depending on qualifications, 10% shift differential, paid overtime

Working Conditions

• Generally standard office conditions
• Uniforms and/or personal protection equipment (furnished)
• May work in all weather conditions
• May work in extreme temperatures
• May work around electrical and mechanical hazards
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• Climbing stairs
• Driving a vehicle or cart
• Lifting and moving

Work Shift

Two shifts available: Wednesday - Sunday, 3:30pm-12:30am OR Saturday - Wednesday, 3:30pm-12:30am

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) etc. If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.