Parking Services Representative

University of Texas; Austin (TX); On-site; USD 37,440 - 45,760; Full time

Job summary

The University of Texas at Austin is seeking a Parking Services Representative to support cashiering, permit sales, and records management within Parking and Transportation Services on the Austin campus.

You will handle payments, conduct audits, prepare routine reports, and respond to complex policy questions from customers while supervising student cashiers and ensuring accurate cash drawers. This role requires reliable transportation and a strong service mindset.

Qualifications

• High school graduation or GED.
• Four years of cashier experience in a large-scale operation.
• Four years of experience with large-scale receipt, disbursement, and cash recording.
• Proficiency with personal computers and clerical functions.
• Experience in team service roles and excellent customer service.
• Experience completing reports, maintaining database records, and filing.
• Class C driver’s license and a current 3-year driving record; Texas license within 30 days of residency.

Responsibilities

• Complete departmental and university forms and reports.
• Sell permits and other parking-related items to customers.
• Accept and record payments for parking services.
• Verify permit authorization and identify stolen or altered permits.
• Communicate with campus departments via two-way radio and phone for auto assistance, boot verification, and security purposes.
• Drive a university vehicle to perform job duties and operate in garage, event, and surface operations.
• Maintain proficiency in departmental software systems and common office machines.
• Perform daily, weekly, monthly, and annual audits of permits and access cards.
• Compile periodic reports.
• Supervise students and new cashiers.
• Serve as cashier: receive cash, checks, or credit cards at windows, pre-pay gates, or lot entrances; maintain, balance, and report on a cash drawer bank.
• Provide continuous, exemplary customer service.

Skills

Cashier experience

Customer service

Attention to detail

Punctuality

Professional demeanor

Team service

Reports/records

Education

High school graduation or GED

Job description

Parking Services Representative

Department: Parking and Transportation Services

Location: Austin, TX

Overview

Parking and Transportation Services (PTS) manages campus access, mobility, and related services through customer‑focused policies. The Parking Services Representative assists in the receipt, disbursement, and accountability of university funds and answers complex queries about university policies and procedures.

Responsibilities

• Complete departmental and university forms and reports.
• Sell permits and other parking‑related items to customers.
• Accept and record payments for parking services.
• Verify permit authorization and identify stolen or altered permits.
• Communicate with campus departments via two‑way radio and phone for auto assistance, boot verification, and security purposes.
• Drive a university vehicle to perform job duties and operate in garage, event, and surface operations.
• Maintain proficiency in departmental software systems and common office machines.
• Perform daily, weekly, monthly, and annual audits of permits and access cards.
• Compile periodic reports.
• Supervise students and new cashiers.
• Serve as cashier: receive cash, checks, or credit cards at windows, pre‑pay gates, or lot entrances; maintain, balance, and report on a cash drawer bank.
• Provide continuous, exemplary customer service.

Qualifications

• High school graduation or GED.
• Four years of cashier experience in a large‑scale operation.
• Four years of experience with large‑scale receipt, disbursement, and cash recording.
• Proficiency with personal computers and clerical functions.
• Experience in team service roles and excellent customer service.
• Experience completing reports, maintaining database records, and filing.
• Class "C" driver’s license and a current 3‑year driving record from the state of residence. Texas residents must obtain a Texas driver’s license within 30 days of becoming a resident.
• Professional demeanor, attention to detail, reliable transportation, punctuality, and dependable attendance.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Experience gained in a university department or large‑scale parking environment.

Compensation

Base salary of $41,600 plus a 15% shift differential. Overtime is paid.

Working Conditions

• Standard office conditions with potential exposure to all weather and extreme temperatures.
• Use of manual dexterity, climbing stairs, driving vehicles or carts, lifting, and moving.
• Uniforms and personal protective equipment will be furnished as needed.
• Shift: Saturday through Wednesday, Overnight 12:00AM – 8:30AM.

Equal Opportunity Statement

The University of Texas at Austin is an equal‑opportunity/affirmative action employer and complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The university does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment.