PTS Ambassador Assistant Supervisor

The University of Texas at Austin; Austin (TX); On-site; USD 24,000 - 28,000; Part time

Benefits offered by this job

Competitive health benefits

Vision, Dental, Life insurance options

Paid vacation/sick time/holidays

Retirement plan with 8.25% employer-mp

Job summary

The University of Texas at Austin is seeking a PTS Ambassador Assistant Supervisor in Austin, TX. You will supervise Student Ambassadors promoting campus safety mobility initiatives and manage the weekend Shop Shuttle program.

This part-time role offers a meaningful impact on campus safety, with a focus on educating the campus community and coordinating transportation safety messaging. Benefits are available to eligible staff.

Qualifications

• High school diploma or GED required.
• Three years’ leadership experience and at least one year of supervisory experience in a fast-paced environment.
• Strong customer service skills and professional demeanor.

Responsibilities

• Oversee daily Ambassador program operations and supervise assigned staff.
• Manage setup, inventory, and safety equipment for events and shuttle operations.
• Educate the public on campus mobility safety rules and guidelines.

Skills

Leadership

Customer service

Dependability

Communication

Flexible schedule

Education

High school diploma or GED

Job description

• Competitive health benefits

Job Posting Title

PTS Ambassador Assistant Supervisor

Hiring Department

Parking and Transportation Services

Position Open To

All Applicants

Weekly Scheduled Hours

24

FLSA Status

To Be Determined at Offer

Earliest Start Date

Ongoing

Position Duration

Expected to Continue

Location

AUSTIN, TX

Job Details

General Notes

UT Parking and Transportation Services is responsible for the management of over 17,000 parking spaces on campus, including 12 parking garages and more than 50 surface parking lots. Our operations include the distribution and regulation of daily, permitted, and event parking, as well as the maintenance of parking lots and garages. We also provide assistance to those parked on or traveling through campus. This assistance includes jump-starts and opening vehicles for those locked out. For more information on UT Parking and Transportation Services, please visit: https://parking.utexas.edu/.

Your skills will make a difference.

You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of FAS staff, thereby enhancing the student experience. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to:

• Competitive health benefits
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation, sick time, and holidays
• Teachers Retirement System of Texas, a defined benefit retirement plan, with 8.25% employer matching funds
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities
• Expansive employee discount program including athletic tickets
• Free access to UT Austin's libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card
• For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards.

Must be authorized to work in the United States for any employer without sponsorship.

Purpose

To supervise and support the Student Ambassadors as they promote campus safety mobility initiatives. Assistant Supervisor will coordinate Student Ambassadors in their mission to educate the campus community about new safety protocols, promote responsible riding, and support a safer environment for pedestrians and riders. Assistant Supervisor will supervise the weekend Shop Shuttle program.

Responsibilities

• Responsible for the daily operations of the Ambassador program. Supervise assigned employees. Provide guidance to assigned staff on campus mobility safety rules, protocols, and customer service skills. Assist in resolving any issues.
• Oversee the setup, takedown, and inventory of all equipment and materials needed.
• Answer questions and help educate the public. Encourage following safety guidelines in a respectful, non-confrontational manner.
• Run Qualtrics report to obtain roster for weekend Shop Shuttles.
• Supervise Shop Shuttle by handing the roster, keys to vehicles, and cell phones to staff and collect them when finished.
• Share feedback, common questions, or recurring concerns with the program.
• Help identify high-traffic or high-confusion areas where additional messaging may be needed.
• Run or attend required training sessions and team check‑ins.
• Prepare reports regarding operation and status of area or responsibility.
• Other related functions as assigned.

Required Qualifications

• A high school diploma or GED.
• A combination of three years’ experience in leadership roles and working in a fast-paced environment. One year of supervisory experience.
• Well-demonstrated customer service skills, professional demeanor, and attention to detail.
• Reliable, punctual, and available to work throughout the fall semester.
• Must not be working for another UT department or State of Texas agency.
• An unexpired Texas Driver’s License and a clear driving record.
• Authorized to work in the U.S.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• More than the required minimum number of years of experience.
• Related experience in public safety or public education programs.
• Experience coordinating campus organizations or initiatives.
• Demonstrated effective interpersonal communication skills, both written and verbal.

Driver Required

This job requires a class "C" operator’s driver’s license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre‑employment, post‑accident, reasonable suspicion, random, return‑to‑duty, and follow‑up drug and alcohol testing).

Salary Range

$20.00/hour

Working Conditions

• Unforms and/or Personal Protection Equipment (PPE)
• May work in all weather conditions
• May work in extreme temperatures
• Generally standard office conditions
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• Climbing of stairs
• Lifting and moving
• Driving a vehicle or cart

Work Shift

PART‑TIME position – 24 hours weekly, variable schedule between 6:45am and 5:00pm

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University‑Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) and additional reporting requirements. If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP‑3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.