Sure Walk Coordinator

Phase2 Technology; Austin (TX); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Free UT Shuttle rides

Tuition assistance

Employee discounts

Health benefits

Job summary

The University of Texas at Austin is seeking a Sure Walk Coordinator on the UT Austin campus. This full-time role oversees the late-night safety program, coordinating staff, training, and event coverage on nights and weekends at UT Main Campus.

You will manage staff operations, ensure policy compliance, and collaborate with campus partners to enhance rider safety and service quality. This position requires evening/night availability and a strong commitment to student safety.

Qualifications

• Bachelor’s Degree with at least three years coordinating programs or student affairs.
• Ability to lead Sure Walk and UT Night Rides employees.
• Strong communication and multi-project management skills.

Responsibilities

• Coordinate hiring, training, and monthly staff meetings; supervise staff; operate vehicles nightly.
• Maintain knowledge of Sure Walk and UT Night Rides policies; respond to incidents.
• Attend staff meetings and represent programs at UT Austin events.
• Support strategic planning, budgeting, and evening/weekend coverage.

Skills

Program coordination

Staff supervision

Customer service

Verbal and written communication

Critical thinking

Education

Bachelor's Degree

Job description

Sure Walk Coordinator

Hiring Department: Parking and Transportation Services

Position Open To: All Applicants

Weekly Scheduled Hours: 40

FLSA Status: Exempt from FLSA

Earliest Start Date: Aug 24, 2026

Position Duration: Expected to Continue

Location: UT MAIN CAMPUS

General Notes

Parking and Transportation Services (PTS) provides the campus access, mobility, and services through policies that are customer focused, environmentally friendly, and economically sound. For more information about PTS, please visit: https://parking.utexas.edu/about.

Your skills will make a difference.

You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of University Business Services (UBS) staff, thereby enhancing the student experience. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to:

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation, sick time and holidays
• Teacher Retirement System of Texas, a defined benefit retirement plan, with 8.25% employer matching funds
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities
• Tuition assistance
• Expansive employee discount program including athletic tickets
• Free access to UT Austin’s libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID Card
• For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/learning-development/resources/employee-experience

Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.

Weekend, holiday, comp and overtime hours required as needed. Must work a minimum of one home football game every year in addition to every other Thanksgiving week home football game.

Purpose

Will manage a late night “safe ride” program that is largely student-facing. Responsible for support and services through program development, enhancement, and measurement; Responsible service delivery; Coordination of stakeholder activities, routine communication, forecast budgeting, verification of program compliance, and compliance documentation; Provides customer service; May supervise a team of direct reports or act as an individual contributor.

Responsibilities

• Coordinate hiring of new staff, plan training and monthly staff meetings, oversee vehicle and equipment use and maintenance, and supervise and support staff. Drive designated vehicles including carts, vans, and wheelchair accessible vehicles on a nightly basis. Accompany staff and students on nightly walks/rides across campus and into West Campus. Manage and support the development of the Sure Walk program in both nightly operation duties and the completion of position- specific projects.
• Maintain a comprehensive knowledge of all Sure Walk and UT Night Rides policies and incident response protocols and effectively respond to and report incidents as they occur. Plan and co-facilitate monthly/weekly staff meetings. Serve as a Sure Walk and UT Night Rides representative/advocate at The University of Texas at Austin and community functions.
• Model professional, academic, and personal integrity in all interactions with staff and riders. Intentionally develop and maintain positive relationships with all staff. Work with other departments to develop and implement projects that meet rider and/or staff needs and align with Sure Walk and UT Night Rides initiatives and programmatic/staff learning outcomes.
• Work with manager on strategic planning efforts, program visioning, and budget management. Be accessible during evening and weekend hours as agreed upon to respond to incidents and needs of staff during nightly operations.
• Other related functions as assigned. Weekend, holiday, and comp time will be required for this position as necessary.

Required Qualifications

Bachelor’s Degree with a combination of at least three years’ experience coordinating programs, coordinating and/or working in a student affairs capacity, and making complex administrative decisions. Must be able to lead and support Sure Walk and UT Night Rides employees (primarily student employees). Must be able to effectively communicate both verbally and in writing. Must be able to manage multiple projects simultaneously and accomplish tasks in a timely manner. Must be able to be self-managed and work independently when needed. Must be able to collaborate with other staff to effectively complete projects. Must be able to think critically to manage incidents that arise and to support staff in following appropriate Sure Walk and UT Night Rides policies and protocols. Must have a commitment to supporting student safety and success. Must have clean driving record at time of hire and maintain an acceptable TX DMV rating at all times. Upon hire, must complete and pass a criminal background check. Professional demeanor. Excellent customer service skills. Proven coordinator skills in a collegiate environment; project coordinator in other fields will also be considered.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Bachelor’s Degree with more than five years’ experience relative to program management. More than three years of university operations experience, and three years supervisory experience. Demonstrated excellent customer service experience. Experience as a contributing member of a team. Knowledgeable and experience with student-oriented programs. Tact, diplomacy, and judgement in dealing with others. Demonstrated effective interpersonal communication skills, both written and verbal. Experience working with campus and community organizations in a leadership capacity. Experience supervising and supporting student employees. Experience facilitating meetings, group dialogue, and resolving conflict.

Driver Required

This job requires a class “C” operator’s driver’s license. The applicant selected must provide a current three-year driving record from the current state of residence. If not currently a Texas resident, a Texas driver’s license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).

Salary Range

$47,484.00 + depending on qualifications, 10% shift differential

Working Conditions

• Unforms and/or Personal Protection Equipment (PPE)
• May work in all weather conditions
• May work in extreme temperatures
• May work around chemical and exhaust fumes
• Generally standard office conditions
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• Climbing of stairs
• Lifting and moving
• Driving a vehicle or cart

Work Shift

• Tuesday - Saturday, 5:30pm-2:30am
• Flexible work arrangements are offered during interim periods when the programs are non-operational: winter and summer holidays, and any other times the UT dorms are closed. Work arrangements would be to work different hours on campus. This is not a remote position.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) ...

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.