Parking Services Customer Specialist II

Eastern Michigan University Careers; Ypsilanti (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Eastern Michigan University in Ypsilanti is seeking a Customer Service Representative II to support the Parking division. The role involves handling inquiries in person, by phone, or via correspondence, with knowledge of policies and procedures to assist customers.

Ideal candidates will have 2 years of related clerical/customer service experience, strong communication skills, and familiarity with word processing and student information systems.

Qualifications

• High school education or equivalent required.
• Two years of satisfactory customer service related clerical/secretarial experience.
• Ability to communicate accurately and pleasantly with customers from diverse backgrounds.
• Ability to communicate moderately to highly complex policies and procedures under pressure.
• Familiarity with word processing/computer systems.

Responsibilities

• Receive incoming inquiries by phone and/or in person over the service counter and determine proper handling to minimize need for subsequent referral.
• Communicate to customers the departmental policies and procedures related to their needs and provide customers with appropriate forms and instructions.
• Answer and resolve complex inquiries from customers relative to services provided, or other University policies and/or programs which might be appropriate to the individual's service needs.
• Demonstrate a high level of customer service and interpersonal communication skills.
• Use student information systems to process transactions, resolve customer problems and to collect information.
• Obtain necessary information and process service requests.
• Receive, read and interpret correspondence and determine proper handling.
• Interact with other university departments either by phone or e-mail to resolve questions or problems to facilitate service for customers.
• Train student assistants.
• If applicable to area of assignment, adhere to any and all NCAA, Mid-American Conference and Eastern Michigan University policies, rules, regulations, and operational procedures.
• Perform related departmental duties, as required.

Skills

Customer service

Communication

Word processing

Typing speed

Education

High school diploma

Tools

Student information systems

Job description

Eastern Michigan University in Ypsilanti is seeking a Customer Service Representative II to support the Parking division. The role involves handling inquiries in person, by phone, or via correspondence, with knowledge of policies and procedures to assist customers.

Ideal candidates will have 2 years of related clerical/customer service experience, strong communication skills, and familiarity with word processing and student information systems.