Parking Services Specialist II — Customer Care

Eastern Michigan University; Ypsilanti (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Eastern Michigan University is seeking a Customer Service Representative II to support the Parking division on Main Campus. The role involves handling inquiries in person or by phone, explaining policies, and guiding customers through forms and procedures.

You will work with various university departments to resolve issues and assist with student information system transactions. The position requires strong communication skills, attention to detail, and the ability to manage multiple requests

Qualifications

• Readable and clear communication with diverse customers.
• Ability to interpret policies and provide accurate forms/instructions.
• Experience handling customer inquiries and resolving problems.

Responsibilities

• Answer inquiries by phone, in person, or email and route as needed.
• Explain departmental policies and provide forms and instructions.
• Process transactions and collect information using student information systems.
• Interact with other university departments to resolve questions or issues.
• Train student assistants.
• Adhere to university policies and procedures.

Skills

Customer service

Communication

Conflict resolution

Data entry

Word processing

Education

High school diploma

Tools

Microsoft Word

Job description

Eastern Michigan University is seeking a Customer Service Representative II to support the Parking division on Main Campus. The role involves handling inquiries in person or by phone, explaining policies, and guiding customers through forms and procedures.

You will work with various university departments to resolve issues and assist with student information system transactions. The position requires strong communication skills, attention to detail, and the ability to manage multiple requests