Parking Services Administrative Support Specialist

University of Florida; Gainesville (AL); On-site; USD 21,000 - 23,000; Full time

Job summary

University of Florida Transportation and Parking Services seeks an Administrative Support AST I to be the first point of contact for customers, handling in-person and phone inquiries and explaining policies to students, staff, faculty and visitors.

The role requires a high school diploma and one year of relevant experience, with responsibilities including recording transactions, assisting with student traffic court appeals, correcting error reports, and performing other administrative tasks

Qualifications

• High school diploma or equivalent and one year of relevant experience.
• Preferred knowledge of customer service processes and billing handling.
• Ability to interpret and explain policies to customers.

Responsibilities

• Serve as first point of contact for customers in person and by phone.
• Accurately record transactions and prepare documents for payments and refunds.
• Assist with Student Traffic Court and ticket appeals process.
• Review and correct error reports and resolve discrepancies.
• Perform other administrative tasks and special projects as assigned.

Skills

Customer service

Money handling

Interpersonal communication

Education

High school diploma or equivalent

Tools

T2 Systems Flex

UF PeopleSoft

UF GO

Microsoft Office

Job description

University of Florida Transportation and Parking Services seeks an Administrative Support AST I to be the first point of contact for customers, handling in-person and phone inquiries and explaining policies to students, staff, faculty and visitors.

The role requires a high school diploma and one year of relevant experience, with responsibilities including recording transactions, assisting with student traffic court appeals, correcting error reports, and performing other administrative tasks