Parking Services Area Manager: Training & Operations Lead

Diamond Parking Service; Bellevue (NE); On-site; USD 55,000 - 75,000; Full time

Job summary

Diamond Parking Service in Bellevue, NE is seeking an Area Manager - Parking Services to lead training and support for CSR representatives and Administrators, ensuring high customer service and adherence to financial deadlines.

You will supervise frontline staff, conduct quality audits, manage scheduling, and coordinate operations to maximize parking revenue while maintaining safety and service standards.

Qualifications

• Experience providing customer service in a supervisory or training role.
• Ability to communicate clearly in one-on-one and small groups.
• Ability to perform basic math and interpret simple reports.
• Familiarity with computer systems and data entry.
• Certificate or equivalent related experience required.

Responsibilities

• Provide courteous, professional relationships with customers, cities, subordinates, and managers.
• Train Leads and CSRs in customer service, procedures, and professionalism.
• Conduct audits and take corrective action as needed.
• Ensure cleanliness, organization, and safety at the facility.
• Assist in scheduling CSR staff and supervising Leads.
• Manage data entry and file organization.
• Support IT and special projects and maintain training materials.

Skills

Customer service

Communication

Time management

Basic math

Basic computer literacy

Education

One-year certificate / college or technical school

Job description

Diamond Parking Service in Bellevue, NE is seeking an Area Manager - Parking Services to lead training and support for CSR representatives and Administrators, ensuring high customer service and adherence to financial deadlines.

You will supervise frontline staff, conduct quality audits, manage scheduling, and coordinate operations to maximize parking revenue while maintaining safety and service standards.