Parking Operations Manager: Growth & Guest Experience

Propark Mobility; Orange (CA); On-site; USD 66,000 - 80,000; Full time

Benefits offered by this job

Free Parking

Bonus potential up to 15%

Career growth opportunities

Job summary

Propark Mobility in Anaheim, CA is seeking a Parking Operations Account Manager to oversee shuttle, self-parking and valet services, manage location teams and ensure service excellence. The role demands strong leadership, scheduling, payroll oversight and a customer-centric approach.

The ideal candidate has parking industry experience, frontline management skills, and strong communication. In-office role with opportunities for growth and a competitive benefits package.

Qualifications

• Experience in parking operations including shuttle, self-parking and valet services.
• Progressive management experience with front-line team oversight.
• Experience with scheduling and payroll is a plus.
• Bachelor’s degree in business is helpful but not required.

Responsibilities

• Develop and train supervisors and line-level employees.
• Review and approve work schedules to ensure adequate coverage whilst minimizing expenses.
• Develop and maintain strong client relations and attend client meetings.
• Assist supervisors in handling customer complaints and day-to-day operational issues.
• Manage and submit employee, operations, and payroll reports.
• Oversee the customer service program to ensure customer satisfaction.
• Develop budgets and monitor financials to meet business goals.
• Review and evaluate audits to ensure integrity of revenue control.
• Ensure compliance with company policies and client requirements.
• Respond to operational issues when needed, including after hours.
• Maintain professional and ethical standards for the organization and client.

Skills

Parking industry experience

Management experience

Scheduling & payroll

Business degree helpful

Customer service orientation

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

ADP

Job description

Propark Mobility in Anaheim, CA is seeking a Parking Operations Account Manager to oversee shuttle, self-parking and valet services, manage location teams and ensure service excellence. The role demands strong leadership, scheduling, payroll oversight and a customer-centric approach.

The ideal candidate has parking industry experience, frontline management skills, and strong communication. In-office role with opportunities for growth and a competitive benefits package.