Parking Operations Manager - Customer-Focused Leader

UTHealth Houston; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

UTHealth Houston is seeking a Parking Services Administrator to support daily operations for parking and valet services, handling customer service, permit processing, and account management. The role emphasizes strong communication, organization, and independent as well as team collaboration.

Responsibilities include maintaining records in T2 Flex, processing payroll deductions, payments, refunds, and ensuring compliance with university policies.

Qualifications

• Minimum Education: Associate degree or equivalent required.
• Minimum Experience: 5 years of applicable experience, preferably in the garage industry, required.
• Physical Requirements: Exerts up to 100 pounds of force occasionally and/or up to 50 pounds frequently and/or up to 20 pounds constantly to move objects.

Responsibilities

• Customer Service: Provides professional and courteous assistance to employees, students, patients, and visitors regarding parking services, rates, policies, and procedures.
• Parking Operations: Assists with daily parking operations, including permit assignments, parking access, account updates, cancellations, renewals, and waitlist management.
• Account Management: Processes parking applications, payroll deductions, payments, refunds, and account adjustments accurately and in a timely manner.
• System Administration: Maintains and updates parking records using T2 Flex and other departmental systems. Monitors parking accounts and assists with resolving access and system-related issues.
• Communication: Responds to emails, phone calls, and in-person inquiries. Communicates parking policies, procedures, rates, and updates clearly and professionally.
• Financial Responsibilities: Assists with parking revenue tracking, reconciliations, reporting, invoice processing, and maintaining accurate financial documentation.
• Problem Resolution: Investigates and resolves parking-related concerns, including access card issues, permit discrepancies, billing questions, and customer complaints.
• Administrative Support: Maintains accurate records, prepares reports, organizes documentation, and assists with departmental projects and daily administrative responsibilities.
• Teamwork: Collaborates with Parking Services staff, departments, vendors, and other university offices to ensure efficient parking operations.
• Policy Compliance: Follows UTHealth Houston policies, parking regulations, departmental procedures, and applicable security requirements.

Skills

Customer Service

Communication Skills

Parking Operations

Account Management

System Administration

Financial Reporting

Problem Resolution

Administrative Support

Teamwork

Policy Compliance

Organizational Skills

Education

Associate degree or equivalent

Job description

UTHealth Houston is seeking a Parking Services Administrator to support daily operations for parking and valet services, handling customer service, permit processing, and account management. The role emphasizes strong communication, organization, and independent as well as team collaboration.

Responsibilities include maintaining records in T2 Flex, processing payroll deductions, payments, refunds, and ensuring compliance with university policies.