Patient Access & Traffic Coordinator

University of Utah Health; Salt Lake City (UT); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Healthcare benefits starting on day1

401(k) retirement plan

Work-life balance

Job summary

University of Utah Health is seeking a Parking Valet role to assist patients and visitors with entry/exit, provide mobility support, and manage parking logistics across hospital facilities. You will drive and park vehicles, aid in navigation, and collaborate with Security and Parking Services to ensure safety and efficiency.

The role emphasizes customer service, HIPAA compliance, and the ability to work in a fast-paced health care environment.

Qualifications

• Must have current, valid state drivers license at time of hire with no moving violations in the preceding two years.
• Ability to quickly learn new procedures and processes.
• Able to prioritize and multi-task in a fast-paced environment.
• Ability to develop relationships with patients, guests and coworkers.
• HIPAA regulations knowledge to ensure patient information is guarded and respected.
• Ability to drive a vehicle with manual transmission.

Responsibilities

• Directs and assists patients and visitors as they enter and exit the hospital parking areas, hospital lobby and assists patients exiting and entering their vehicles.
• Assists patients with mobility challenges to and from appointments through wheelchair assistance or golf cart escorts.
• Updates wayfinding signage and assists patients with directions to and from clinic visits.
• Assists patients with access to public transportation and pick-up/drop-off for taxi and ridesharing.
• Parks and retrieves patient vehicles upon arrival and departure in a safe, timely, and professional manner.
• Performs simple repairs to parking control equipment and assists patients and visitors with minor repairs such as flat tires and dead batteries.
• Coordinates with Parking Services and Security to patrol and enforce patient and visitor parking areas.
• Assists in emergency situations by directing emergency vehicles and maintaining traffic control as needed.
• Maintains metrics to track traffic congestion and other data points to assist in planning for space efficiency.
• Directs self-parking visitors into open stalls during times of high volume.
• Facilitates traffic both inside patient parking areas as well as on University owned roads, whether by directing traffic or coordinating with outside agencies for control.
• Investigates and reports accidents within parking valet areas and educates involved patrons on how to proceed regarding the damage.
• Ensures a clean and safe environment at the hospital entrance and inside patient terraces, including: addressing lighting, removing debris and clearing ice and snow from walkways.
• Uses the Customer Service shuttle or golf cart to transfer patients to and from other health sciences buildings.
• Participates in process improvement to refine traffic control and parking models that better facilitate access to the hospital.
• Acts as a liaison with Security, Campus Police, Emergency Management and Facilities and Engineering to secure access and ensure safe egress in times of emergency.

Skills

Active listening

Empathy

Multitasking

People skills

HIPAA knowledge

Manual transmission driving

Job description

University of Utah Health is seeking a Parking Valet role to assist patients and visitors with entry/exit, provide mobility support, and manage parking logistics across hospital facilities. You will drive and park vehicles, aid in navigation, and collaborate with Security and Parking Services to ensure safety and efficiency.

The role emphasizes customer service, HIPAA compliance, and the ability to work in a fast-paced health care environment.