Parking Operations Lead — Assistant Manager II

Propark Mobility; Cleveland (OH); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Free Parking

Flexible scheduling

Paid holidays

Wellness program

Employee assistance program (EAP)

Job summary

Propark Mobility in Cleveland, OH seeks an Assistant Account Manager for in-field, full-time work. The role supports shuttle fleet operations, self-parking and valet services while supervising frontline staff and coordinating daily tasks.

The ideal candidate has parking or hospitality background, supervisory experience, and flexibility for weekend/holiday work. Bachelor’s degree is helpful but not required, with opportunities for growth within the company.

Qualifications

• Experience in parking, hospitality-focused operations preferred.
• Supervisory experience with front-line teams.
• Experience with scheduling and payroll is a plus.
• Bachelor's degree helpful but not required.

Responsibilities

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants and maintenance personnel on a daily basis.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination.
• Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations.
• Provide continuous customer service training for all Propark employees at assigned location.
• Assist in shuttle fleet upkeep, preventative maintenance and repairs.
• Assist office manager with administrative duties.
• Patrol and monitor safety and cleanliness of parking garage and facility.
• Act as point of contact for damage claims and ensure each incident is dealt with completely.
• Process cash receipts

Skills

Management experience

Front-line team oversight

Scheduling

Payroll experience

Hospitality industry experience

Communication skills

Customer service

Team leadership

Education

Bachelor's degree (helpful)

Job description

Propark Mobility in Cleveland, OH seeks an Assistant Account Manager for in-field, full-time work. The role supports shuttle fleet operations, self-parking and valet services while supervising frontline staff and coordinating daily tasks.

The ideal candidate has parking or hospitality background, supervisory experience, and flexibility for weekend/holiday work. Bachelor’s degree is helpful but not required, with opportunities for growth within the company.