Assistant Account Manager II - Parking Operations - exempt

Propark Mobility; Cleveland (OH); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Free Parking

Flexible scheduling

Paid holidays

Wellness program

Employee assistance program (EAP)

Job summary

Propark Mobility in Cleveland, OH seeks an Assistant Account Manager for in-field, full-time work. The role supports shuttle fleet operations, self-parking and valet services while supervising frontline staff and coordinating daily tasks.

The ideal candidate has parking or hospitality background, supervisory experience, and flexibility for weekend/holiday work. Bachelor’s degree is helpful but not required, with opportunities for growth within the company.

Qualifications

• Experience in parking, hospitality-focused operations preferred.
• Supervisory experience with front-line teams.
• Experience with scheduling and payroll is a plus.
• Bachelor's degree helpful but not required.

Responsibilities

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants and maintenance personnel on a daily basis.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination.
• Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations.
• Provide continuous customer service training for all Propark employees at assigned location.
• Assist in shuttle fleet upkeep, preventative maintenance and repairs.
• Assist office manager with administrative duties.
• Patrol and monitor safety and cleanliness of parking garage and facility.
• Act as point of contact for damage claims and ensure each incident is dealt with completely.
• Process cash receipts

Skills

Management experience

Front-line team oversight

Scheduling

Payroll experience

Hospitality industry experience

Communication skills

Customer service

Team leadership

Education

Bachelor's degree (helpful)

Job description

Park your career here, with Propark Mobility!

Park your career here, with Propark Mobility!

Assistant Account Manager

Salary Range: $15.00 per hour

Work Modality: In Field

Schedule: Full-time, Monday - Sunday (7am-3pm, 3pm-11pm shifts available)

Location: Cleveland, OH

Ideal Experience

• This position assists with all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing the front-line team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top assett.
• Progressive supervisory experience with front-line team oversight
• Some experience with scheduling and payroll is a plus
• Bachelor's degree with a concentration in business is helpful but not required.

Skills And Abilities We Are Searching For

• You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries.
• You are a "roll-up-the-sleeves and get-stuff-done" type of person who is organized, honest and thoughtful.
• Your friends describe you as trustworthy, loyal and dependable.
• You are self-sufficient, resourceful and decisive.
• You see a challenge as an opportunity and are looking for a position with a chance for growth.
• You have a flexible schedule meaning that the position may require working weekends and holidays.
• You have impeccable conversational and written communication skills.
• You have an exceptional way with people and you bring extraordinary results.

What's in it for you?

• We promote from within - park your career here!
• Free Parking!**
• Flexible scheduling; paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• (FT Employees) Paid vacation and an extra day-off on your birthday!!
• (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
• The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)* *Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.*
• Wellness is provided according to city or state mandates
• For more information: https://www.propark.com/careers/

Who We Are

We make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to o ur simple driving goal: create the perfect parking moment for every guest.

Propark Mobility is an industry leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750+ locations throughout the U.S. and are on a 5-year plan to quadruple our size!

As Assistant Account Manager , You Will

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants and maintenance personnel on a daily basis.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination.
• Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations.
• Provide continuous customer service training for all Propark employees at assigned location.
• Assist in shuttle fleet upkeep, preventative maintenance and repairs.
• Assist office manager with administrative duties.
• Patrol and monitor safety and cleanliness of parking garage and facility.
• Act as point of contact for damage claims and ensure each incident is dealt with completely.
• Process cash receipts