Parking Operations & Customer Support Specialist

SP Plus Corporation; Romulus (MI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

SP+ Corporation in Romulus, MI is seeking a customer service representative to handle a high volume of calls, provide courteous resolutions and assist with data entry and reporting. You will train on three shifts, communicate effectively, and support parking-related systems to ensure smooth operations.

The ideal candidate will have 1–2 years of call center or accounting experience, strong multitasking and problem-solving skills, and proficiency with Word and Excel. HS diploma required.

Qualifications

• 1–2 years of call center, customer service, or accounting experience.
• Strong multitasking, problem solving and organizational skills.
• Ability to work in a fast-paced environment.
• Excellent written and verbal communication.
• Proficient in Word, Excel, and web browsers.

Responsibilities

• Handle high volume calls with courtesy to resolve issues.
• Offer alternatives to maintain customer satisfaction.
• Communicate with customers using web-based tools with proficient typing and grammar.
• Troubleshoot PARCS devices and supporting systems.
• Make financial decisions to protect/collect revenues.
• Assist supervisors with special projects and other duties.
• Enter data and customer service work daily.
• Prepare activity reports to track performance.
• Track issues and ensure timely delivery of solutions from support teams.

Skills

Call Center

Customer Service

Accounting

Problem Solving

Multitasking

Time Management

Communication

Word/Excel

Education

High School Diploma or equivalent

Tools

Word

Excel

Web Browsers

Google Chrome

Internet Explorer

Job description

SP+ Corporation in Romulus, MI is seeking a customer service representative to handle a high volume of calls, provide courteous resolutions and assist with data entry and reporting. You will train on three shifts, communicate effectively, and support parking-related systems to ensure smooth operations.

The ideal candidate will have 1–2 years of call center or accounting experience, strong multitasking and problem-solving skills, and proficiency with Word and Excel. HS diploma required.