Parking Operations Center Lead

Virginia Commonwealth University

Richmond (VA)

On-site

USD 42,500 - 57,500

Full time

14 days+

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Benefits offered by this job

Health benefits

Tuition benefits

Paid time off

Job summary

VCU Parking and Transportation Services seeks a Parking Facility Operations Supervisor to oversee the Parking Facility Operations Center and lead a team of Facility Operations Controllers who manage access to 14 parking garages and 83 entrance/exit lanes. The role monitors camera systems, responds to gate-related inquiries, and enforces parking guidelines.

Responsibilities include training staff, ensuring consistent interpretation of regulations, and coordinating with Parking Operations Managers

Qualifications

High school diploma or equivalent.
Excellent customer service skills.
Demonstrates good written & verbal communication skills.
Must be able to adapt to changing situations.
Advanced computer and time management skills required.

Responsibilities

Oversee and lead the operations of the Parking Facility Operations Center.
Supervise Facility Operations Controllers and ensure proper access control across 14 garages and 83 lanes.
Enforce VCU parking guidelines and monitor PARCs system for issues.
Respond to customer inquiries at gates and assist with entry/exit.
Coordinate with Parking Operations Manager, VCU Police, and security teams as needed.