Parking Facility Operations Supervisor

The Chronicle Of Higher Education, Inc.; Richmond (VA); On-site; USD 45,000 - 55,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. in Richmond, VA, is seeking a Parking Facility Operations Supervisor to join VCU Parking and Transportation Services.

This role leads the Parking & Transportation Operations Center, oversees a team of Facility Operations Controllers, and manages access to 14 parking garages and 83 entry/exit lanes. Responsibilities include monitoring cameras and PARCs equipment, assisting customers at gates, enforcing parking guidelines, and coordinating with Parking

Qualifications

• High school diploma or GED required.
• Excellent customer service and strong communication skills.
• Ability to adapt to changing situations on the job.
• Advanced computer and time management skills.
• Must be able to work a flexible schedule including evenings, weekends and holidays.
• Virginia driver’s license required.

Responsibilities

• Oversee operations of the Parking & Transportation Operations Center.
• Lead and train Facility Operations Controllers.
• Monitor camera systems and PARCs equipment for safety and access.
• Enforce parking guidelines and assist with gate access issues.
• Coordinate with Parking Operations Managers, VCU Police and security.
• Report counts and monitor operations to ensure accuracy and safety.

Skills

Customer service

Verbal communication

Written communication

Time management

Adaptability

Computer skills

Flexible schedule

Virginia driver’s license

Education

High school diploma / GED

Tools

T2 PARCs equipment

Job description

Unit: Parking and Transportation Services

Department: Parking and Transportation

VCU Parking and Transportation Services is seeking to hire a Parking Facility Operations Supervisor to join our team!

The Parking Facility Operations Supervisor position is responsible for overseeing and leading the operations of the Parking & Transportation Operations Center. In conjunction with its co-supervisor, the position oversees a team of Facility Operations Controllers who control access to VCU’s 14 parking garages and 83 entrance and exit lanes. In addition the position monitors for any safety issues using VCU’s 650+ security cameras, answers customers who call in from the gates to assist with entry or exit, and enforces VCU’s parking guidelines when applicable. The position also monitors our PARCs (Parking, Access, & Revenue Control) system for any issues with permit access and investigates any issues.

Responsibilities include (but are not limited to)

Performance Management

• Expectations are clear, well communicated, and relate to the goals and objectives of the department or unit. Staff receive frequent, constructive feedback.
• Staff is trained and have the necessary knowledge, skills, and abilities to accomplish goals.
• Meets the requirements of the performance management system, ensuring employees complete trainings on-time and annual reviews are done on-time.

Facilities Safety Management

• Ensures that FOC’s actively observe camera systems & facility PARCs equipment for assistance, control, or safety hazards. Reports or dispatches personnel to any area in all assigned facilities.
• Report and follow-up on reported suspicious situations to Parking Operations Manager or designee, providing a detailed report/information.
• Ensures all other duties are completed in accordance with current operational plan.
• Main POC for Parking Operations Managers, VCU Police, VCU HSS Security.
• Responds to facilities within the parking system to make minor repairs and/or reset PARCs equipment when necessary.

Operational Management

• Trains newly hired FOCs in accordance with policy and procedures.
• Ensures FOCs have a uniform interpretation of parking regulations.
• Ensures traffic and all operational needs are met in accordance with all policies and procedures.
• Ensures direction, communication, and support with all requests from all units of P&T.
• Performs all duties assigned by Supervisor(s) in a timely manner.
• Ensures FOCs reset counts daily, consolidate, and report vacancy counts, report operational or traffic issues as required.
• Ensures issues with counts are reported to Parking Operations Manager or designee in a timely manner.

Investigations

• Investigates any instances of tailgating or other instances of subscribers attempting to circumvent the parking system. Forwards findings on to Supervisor.
• Ensures FOCs carry out investigations, review their findings, and forward on to supervisor.
• Review T2 system for any issues that occur within that system related to gate access, screenshot issues, forward to appropriate leadership.

Other Duties

• Other duties as assigned by Supervisor or Parking & Transportation senior leadership.

Qualifications

Minimum Qualifications

• High school diploma, GED, or equivalent experience required.
• Possess excellent customer service skills.
• Demonstrates good written & verbal communication skills.
• Must be able to quickly and effectively adapt to changing situations.
• Advanced computer and time management skills required.
• Must be able to work a flexible schedule that may include weekends, holidays, and shift work.
• Valid Virginia driver’s license.
• Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Preferred Qualifications

• Prior supervisory experience.
• Prior experience working in a university and/or parking & transportation environment.
• Prior experience with T2 Systems PARCs equipment or other like solution.

Salary Range: $50,000

Benefits

All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax‑deferred annuity and cash match programs, employee discounts, well‑being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status: Non‑Exempt

Hours per Week: 40

Work Days/Hours: Monday‑Friday, 1:00 pm – 9:30 pm, daytime or holiday shifts as needed

Restricted Position: No

ORP Eligible: No

Flexible Work Arrangement: Fully Onsite

University Job Title: 29232N - Supervisor Parking Enforcement 2

The Parking Facility Operations Supervisor is a designated position.