Parking Operations Supervisor

Inside Higher Ed

Stanford (CA)

On-site

USD 100,023 - 116,706

Full time

14 days+

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Benefits offered by this job

Healthcare

Retirement plans

Tuition reimbursement

Job summary

A leading educational institution in California seeks a Parking Supervisor to lead and manage parking operations efficiently. The role involves overseeing parking data analysis, ensuring compliance with university policies, and delivering exceptional customer service. Candidates should have a bachelor's degree and strong project management skills. Full-time on-site role with an expected salary range of $100,023 to $116,706 per annum, complemented by comprehensive benefits.

Qualifications

Four years of experience requiring independent decisions with public interaction.
Valid California non‑commercial Class C Driver’s License required.

Responsibilities

Lead and plan parking programs for Stanford University.
Analyze parking utilization and citation trends.
Manage parking enforcement and customer service operations.
Recruit and manage administrative personnel.

Skills

Project management capabilities

Exceptional communication

Customer service

Collaboration skills

Education

Bachelor’s degree plus three years of relevant experience

Preferred coursework in business/public administration

Job description

Parking Supervisor – Parking Operations

Welcome to Land, Buildings & Real Estate (LBRE), the operational core of Stanford University’s physical campus. LBRE constructs and maintains the Stanford campus, supporting academic research, teaching, and innovation across 8,180 acres.

Department Introduction

Stanford Transportation, a division of LBRE, provides safe, reliable, and innovative sustainable transportation and parking solutions to the Stanford community. The department includes Retail, Customer Systems and Data Analysis, Marguerite (the shuttle service), Transit Demand Management, Bicycles, Communications, and Parking Operations. Parking Operations manages over 18,000 parking spaces across multiple campuses, 200 electric vehicle charging stations, and event parking, using License Plate Recognition (LPR) technology for enforcement.

Job Purpose

The Parking Supervisor – Parking Operations leads, plans, and administers critical parking programs supporting efficient management of Stanford University’s parking system. Key oversight includes signage inventory, parking data analysis, LPR enforcement, and event/reserved parking coordination. The role delivers exceptional customer service while mitigating operational impacts to the campus community.

Level Scope

Primarily responsible for leading event parking operations and supporting key areas such as parking enforcement, signage management, asset audits, website content review, parking data collection, and citation appeal review. The Parking Supervisor evaluates staff performance, establishes team goals, manages resources, and ensures compliance with internal controls and policy.

Essential Functions

Analyze parking utilization to understand the balance of supply and demand, enabling data‑driven decisions.
Analyze citation trends, monitor enforcement inconsistencies, and generate biweekly reports on volumes, officer‑level data, appeal outcomes, and resolution time.
Recommend training, signage improvements, and policy adjustments.
Recruit, manage, and separate administrative personnel in accordance with university policies.
Provide customer service for the parking operations team and campus community.
Manage parking enforcement, maintenance, and event parking operations.
Schedule, assign tasks, and develop staff, evaluating performance and conducting annual reviews.
Monitor compliance with policies and procedures.
Optimize workflow and productivity to meet departmental needs.
Maintain knowledge of department functions and engage in problem‑solving for efficiency.
Plan and coordinate special administrative projects and assignments.
Update job knowledge through professional development.
Develop and maintain a service leadership team for operational, budgetary, and resource planning.
Provide monthly reporting.
Manage third‑party contracts and vendors.
Perform other duties as needed.

Qualifications

Education: Bachelor’s degree plus three years of relevant experience (or equivalent education and experience).
Preferred coursework: Two years in business administration, public administration, law enforcement, or related field.
Experience: Four years requiring independent decisions with considerable public interaction in parking control or enforcement.
Project management capabilities; prior project management experience preferred.
Budget forecasting in short‑term and long‑term contexts.
Exceptional communication, customer service, and collaboration skills.
Valid California non‑commercial Class C Driver’s License required.

Physical Requirements

Drive day or night.
Perform desk‑based computer tasks.
Stand, walk, sit, grasp, manipulate.
Occasionally use telephone.
Rarely lift/carry objects 11–20 pounds.

Working Conditions

Compliance with California Vehicle Code and Stanford University driving requirements. Interpersonal skills to work with colleagues and external partners. Commitment to safety culture. Adherence to University policies and guidelines.

Equal Employment Opportunity

Consistent with its obligations under the law, the University will provide reasonable accommodation to any applicant or employee with a disability who requires accommodation to perform the essential functions of the job. Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Compensation and Benefits

Expected pay range: $100,023 to $116,706 per annum. Benefits include retirement plans, time‑off, healthcare, tuition reimbursement, and more as detailed on the Stanford benefits website.

Additional Information