Parking Enforcement Supervisor

City-of-Norfolk,-V; Norfolk (VA); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

The City of Norfolk is seeking a Parking Enforcement Supervisor to oversee citation and enforcement operations within the Parking Division. You will plan patrols, train staff, enforce codes, and report on performance metrics while delivering professional customer service.

The role requires at least one year of supervisory experience in customer service, a valid driver's license, and willingness to work essential duties, including weekday 7:30 AM to 4:00 PM shifts.

Formación

• One year of experience in a supervisory position in customer service.
• Essential position; may be required to report during inclement weather and emergencies.
• Valid Driver's License required.

Responsabilidades

• Plan, organize, and assign daily patrol routes and schedules for full field coverage.
• Establish performance standards, train and mentor staff, and administer disciplinary actions.
• Enforce local parking codes and state vehicle laws; issue warnings and citations.
• Compile and maintain operational logs and reports including trends and towing records.
• Respond to and resolve public inquiries and service complaints in a timely manner.
• Coordinate maintenance needs and signage with other municipal departments.
• Manage hearing and court schedules and handle citation disputes and voids.
• Direct field response during city vehicle accidents with on-scene reporting.

Conocimientos

Supervisory experience

Customer service

Leadership

Educación

High school diploma or equivalent

Descripción del empleo

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk’s Parking Division is an enterprise fund, which falls under the Department of General Services. The Parking Division operates over 19,000 public parking spaces located in 14 garages, 10 lots, and more than 500 on-street parking spaces.

The Parking Enforcement Supervisor performs a variety of supervisory tasks pertaining to the issue of citations from parking, stopping, and meter related violations within the City of Norfolk. This role ensures integrity, transparency, safety, and consistency in the enforcement of city ordinances and parking regulations.

1. Plans, organizes, and assigns daily patrol routes and schedules to ensure comprehensive field coverage, including managing leave requests and coverage for absences.
2. Establishes performance standards, trains, evaluates, and mentors staff, and administers progressive disciplinary actions in accordance with city personnel policies and guidelines.
3. Researches, interprets, and enforces local parking codes, municipal ordinances, and state vehicle laws, conducting foot and vehicle patrols as needed to issue warnings and citations while delivering professional customer service.
4. Compiles, analyzes, and maintains operational logs and statistical reports, including citation trends, abandoned vehicle logs, and towing records for executive reporting, leadership meetings, and public inquiries.
5. Investigates, responds to, and resolves public inquiries and service complaints received through citizen service request portals and administrative channels in a timely manner.
6. Serves as a departmental liaison to communicate maintenance needs, signage repairs, tree obstructions, and street closures to relevant municipal departments to support field safety and operational visibility.
7. Manages administrative hearing and court schedules, coordinates citation dispute documentation, ensures proper processing of citation voids and system updates, and sends timely hearing reminders to enforcement personnel.
8. Directs field response and administrative documentation during city vehicle accidents, ensuring prompt medical assistance, comprehensive on-scene reporting, and thorough compliance with risk management protocols.

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

Required:

• One (1) year of experience in a supervisory position in customer service.
• This position is designated as Essential and may be required to report to work during City closures due to inclement weather and other emergencies.

Preferred:

• 3 to 5 years of experience in code enforcement, regulatory oversight, parking enforcement, or a closely related municipal field, including at least 1 to 2 years of supervisory experience.

• Valid Driver's License required.

Work Schedule:

• 7:30AM-4:00PM Monday-Friday