Parking Enforcement Patroller - City Center Parking

Reimagined Parking Inc.; Portland (OR); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Health, Dental, Vision plans

Life Insurance

Short-Term Disability

401(k) Plan

Employee Assistance Program

Parental/Caregiver Leave

Job summary

Reimagined Parking Inc. in Portland is seeking a Parking Enforcement Patroller to monitor lots, assist customers, and enforce parking policies. The role requires interacting with customers, reporting issues to onsite security, and using mobile/pay app tools.

The job emphasizes safety, customer service, and compliance with state/local laws, with shifts including Sundays through Thursdays and outdoor working conditions.

Qualifications

• Prefer high school diploma or equivalent.
• Experienced with Microsoft Windows PCs and related applications (Word / Excel / Access / Outlook)
• Comfortable with devices running both Android and Apple Operating Systems
• Excellent verbal and written communication skills
• Valid Driver's license required
• Clean Motor Vehicle Report (MVR)

Responsibilities

• Deliver exceptional customer service experience, especially in difficult situations.
• Remain calm and professional even when dealing with challenging customers.
• Utilize License Plate Recognition (LPR) system monitor for compliance with parking policy and procedure.
• Issue fee notices to vehicles not in compliance with parking policy and procedure.
• Utilize LPR system to enforce time limits within specific posted areas.
• Maintain the appearance of the LPR vehicle at all times to present a professional image.
• Follow up with management on any potential customer service issues.
• Assist merchants with issues related to parking validation system
• Assist customers with proper use of pay stations and perform minor maintenance as needed.

Skills

Verbal communication

Written communication

MS Windows

Customer service

Driver's license

MVR check

Safety awareness

Education

High school diploma or equivalent

Tools

LPR system

Pay stations

Job description

Position and Compensation

Parking Enforcement Patroller

Location: City Center Parking, Portland

Additional location: I61-415_2340 W BURNSIDE St

Pay: $19 an hour

Shifts: Sunday to Thursday 6:00a - 2:30p

Job Description

The Parking Enforcement Officer monitors the property for any suspicious activities and report to onsite security if appropriate ensures the safe and efficient. The Parking Enforcement Officer will answer all pertinent questions related to the parking facility itself or the surrounding area. Also, will assist customers with issues related to mobile phones and pay by phone app. The Parking Enforcement Officer will work closely with fellow team members, to ensure that quality and safety standards are met at all times as well as adhering to state and local laws. If you enjoy working in a high energy, challenging environment, then this job is for you!

Physical Demands

• Able to walk, stand for up to 10 hours
• Able to bend, crouch, reach
• Able to use stairs when required
• Must be able to lift up to 50lbs

Working Conditions

• Work is performed outdoors for extended periods of time including up to the entire duration of shift.
• Employees are subject to environmental conditions including extreme heat and cold weather.
• Protection from weather conditions may be provided, but not necessarily from temperature changes.

Key Responsibilities

• Deliver exceptional customer service experience, especially in difficult situations.
• Remain calm and professional even when dealing with challenging customers.
• Utilize License Plate Recognition (LPR) system monitor for compliance with parking policy and procedure.
• Issue fee notices to vehicles not in compliance with parking policy and procedure.
• Utilize LPR system to enforce time limits within specific posted areas.
• Maintain the appearance of the LPR vehicle at all times to present a professional image.
• Follow up with management on any potential customer service issues.
• Assist merchants with issues related to parking validation system
• Assist customers with proper use of pay stations and perform minor maintenance as needed.

Skills, Knowledge and Expertise

• Prefer high school diploma or equivalent.
• Experienced with Microsoft Windows PCs and related applications (Word / Excel / Access / Outlook)
• Comfortable with devices running both Android and Apple Operating Systems
• Excellent verbal and written communication skills
• Valid Driver's license required
• Clean Motor Vehicle Report (MVR)

Benefits

Join our team and enjoy an outstanding benefits package, including:

Full Time Only

• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.

Part Time

• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

United States - California applicants only:

The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.